Charing Surgery

Charing Surgery 2020-04-14 Person 5 5 0

Today I came in with my 5 month old baby for her third injections. I was very worried due to the covid19 virus but you all delt with is brilliantly, you kept us all safe and protected and make a worrying time much easier . I would like to thank you all and especially the lady on the door checking our temperature and giving g us all the protective wear we need to put on in this scary horrible time . Tags just you so much you all amazing xx

Charing Surgery 2020-03-17 Person 5 5 0

Every employee at this surgery cares about how your appointment is managed. Incredible empathy and patience from all the doctors and nurses that have cared for me. Thank you

Charing Surgery 2020-03-08 Person 5 5 0

I am unable to say how easy it is to get an appointment, as I was referred from a hospital. I gave 5 stars, as it wouldn’t allow me to leave blank.

Charing Surgery 2020-01-08 Person 3 5 0

Doctors are really good the only problem is getting an appointment (diabolical) Hung on the phone for so long it rang off.(still with no appointment)

Charing Surgery 2019-12-23 Person 2 5 0

Surgery needs to get in to the 21st century! *There is an app but its poorly used and only offer 10 appointments on any day =Please make all bookings available to app *Don't offer Dr@Hand style remote appointments that save time and money *The opening hours are very work unfriendly as you cannot pre-book appointments so you may be on the train by the time a triage call comes and cant get there anyway =Please offer Late and weekend surgeries *There is no pro-active advice/testing to pre-empt later issues =Please offer MoT style check-ups that dont need GP for heart, blood, moles, fitness *Please make reception more private, I dont want to hear about an old persons (who are clearly mortified) issues and offer them more dignity *What can be said about the pharmacy other than its a productivity disaster where confusion reigns (where did I put that bag i was just holding!) staff stand about chatting and make everyone wait in a long line even those elderly with standing problems. Its so bad people openly talk in the queue of the staff and still they don't get it! =Please take a leaf out of successful queue management like mcDonalds where good use of queue busting would make all the difference so people could sit down. With a few changes and a progressive, technology embracing future looking view Charing could be a great, efficient 5 star surgery ... Please do better!