Charing Surgery

1 Surgery Close, Ashford, Kent, TN27 0AW 131 reviews

Reviews

Recommend
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25th August 2022


Once there didn't wait very long to see the doctor he explained everything to me and was very helpful and polite

Suggested improvements
Maybe could have given me a follow up appointment

Experience
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23rd August 2022


Been with Charing for a year. Moved one mile out of the boundary, having already been 6 miles away. Told by GP to write to Practise Manager to ask to stay with them. Get a letter back from Administration on dated 16 August, saying they are not accepting NEW patients outside the boundary, and giving me 30 days notice to find another GP. I have Stage IV cancer, not likely to die within 10 yrs. Also a mental health diagnosis which makes change difficult. I have never requested a home visit and would happily not have them.They have treatment like a piece of dirt. I get a letter from NHS England today, dated 17 August saying they have been informed by my GP I have moved outside of their boundary and I have 30 days to find another GP. I am appealing to the Head GP, as this contravenes the Equality Act, 2010 and the Human Rights Act, 1998. Quite frankly I am disgusted.

Suggested improvements
You could have treated me as an individual with individual needs. Not written me off. I am disabled due to a mistake by an NHS surgeon. I was misdiagnosed in regards my mental health disorder for over 30 years. I was misdiagnosed as not having cancer, when I have an incurable, extremely rare cancer. Now I am being made to leave a practice I have generally been happy with, just because I am 1 mile, yes 1 mile out of your boundary having been told by a GP that they couldn't see a problem with me remaining. I need continuity. I care for my 96 yr old father too and have to take him to hospital twice a week and if he has a fall. He is 9 miles away from me. I don't say sorry I'm not coming over as you are out of my boundary. You need to treat people as individuals, not numbers. You seem very keen to get rid of me!

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Rating not given.
Appointment
 
5th August 2022


A very good and easy experience from start to finish

Suggested improvements
n/a

Experience
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Appointment
 
4th August 2022


I would like to say thank you to Nurse practitioner who sorted my issue with puffer. She made sure i got the correct one and refunded the money. Also i would like to thank you Loraine Nurse practitioner who really put me in easy when i was worried after my day surgery, when i had a paid. She examined me and was very nice.

Suggested improvements
Some Receptionist could be a bit more friendly over the phone.

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6th July 2022


Getting an appointment is impossible. I tried phoning through at 8am and can never get through to anyone. Ringing through is also a lengthy experience why is the connecting number 5 for an appointment make it number 1. When you do get through, they are always fully booked for doctors’ appointments for that day. Why am I with a surgery that I can’t get an appointment for?

Suggested improvements
Move the connecting number to get an appoitment or speak to a receptionist to 1. Instead of having to wait until number 5. Have the e-consult avilable 24 hours a day instead of 9-5. We are not a 9-5 country and things always seem worse at night, especially for people with children.

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Resources

Short link to review Charing Surgery: http://iwgc.net/ecdn4