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Charing Surgery
2019-02-05
Person
2
5
0
Written by a carer
Written by a carer 5th February 2019
First off I want to say I have the most respect for the NHS and for the people who work for it.I called the surgery at 1430 as I had picked my son (aged 2)up from his Pre school unwell and as he had a very high temperature and was crying I called to see if he could be seen by a doctor I was told by the receptionist that they were at full capacity and call 111 or out of hours doctors or call in the morning.Now if it was me (33 year old) I would take that and say oh well but this was for a 2 year old I would expect at least a phone call with a doctor if not to see one to see if there was anything wrong with my son I would also expect any child under 5 or anyone aged 65 or over to get a phone call or an appointment but very unhelpful staff.