Reviews
The Doctors are always lovely but it is hard to get a suitable non-urgent appointment.
The urgent appointments system however is much better.
The surgery only takes calls for same day urgent appointments from 9am, I feel this should be available from 8am.
The receptionists are always able to answer my questions but they can be rude and unprofessional. They also seem very disorganised.
The website is awful, it is cluttered, far too busy and hard to read or find what you want. There are far too many fonts, styles and colours involved. In order to be user friendly to people who are dyslexic or have other learning disabilities, italics should never be used; underlining should only be used for weblinks, not to draw attention.
The website needs to be simplified, using one font only throughout, use bold or capitals to draw attention. No more than 3 colours should be used on text, etc.
I have always experienced courteous and excellent care at the Cavendish health centre and would like to thank everyone for this
45 minute wait otherwise fine
I got given an urgent appointment and the doctor and nurse were extremely professional. The doctor issued two referrals, one of which was quite urgent. The practice says they sent it on the day it was issued, InHealth says they didn't receive anything. After A WEEK of chasing both the practice and InHealth, my referral is still not in the system. I have just spoken to one of the receptionists at Cavendish Health Centre to ask them to speak to InHealth and sort this out asap, and she just hang up on me after saying: my colleague is on the phone with them now.
Considering all the inconveniences they are causing me and having MY HEALTH on the line for an URGENT matter, this is a very rude treatment.
Cavendish health center is good. the doctors are nice there.
the only worry is that I missed important information or missunderstood the meaning. English is not my native language and so it is difficult for me to speak out and undertand the medical words, especially for the urgent appointment that I don't have enough time to make the reservation for a interpretor.
Resources
Short link to review Cavendish Health Centre: http://iwgc.net/ecdwa