caterham-valley-medical-practice

Caterham Valley Medical Practice

Eothen House, Eothen Close, Caterham, Surrey, CR3 6JU 355 reviews

Reviews

Recommend
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19th July 2023


Dr Teesdale was really helpful. Very attentive and was treated like she cared about my well being. It is hard to get appts especially when needing to rebook follow up appts or another appt when in the surgery you are told to go online which sometimes isn’t the most helpful. All in all great experience.

Suggested improvements
The appts could be managed better by being able to book appts when in the surgery other than being told to go online. It isn’t the most helpful.

Experience
Involvement
Cleanliness
Staff
Appointment
 
19th July 2023


The receptionist was welcoming and helpful. The nurse who dealt with me should be highly commended for her patience and professionalism. She was thorough and reassuring in carrying out what was a very difficult procedure on me and I'm eternally grateful to her.

Suggested improvements
Some appointment times are too long especially if the patient is in too much pain causing them great distress.

Experience
Involvement
Cleanliness
Staff
Appointment
 
19th July 2023


Always helpful and responsive

Suggested improvements
You could leave the online requesting process open longer or perhaps twice a day

Experience
Involvement
Cleanliness
Staff
Appointment
 
18th July 2023


Excellent customer service.

Suggested improvements
Running more to time.

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Cleanliness
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Appointment
 
15th July 2023


I had an incredible experience at the surgery, been a new bee I was nervous on my first appointment but the doctor and then the nurse I met later were soo nice .. I couldn’t hide my excitement but to mention it to them how nice they were before I walked out of their consulting rooms…. The receptionists I encountered on different times I visited were also very helpful and patient.. thank you CVMP

Suggested improvements
Nothing actually

Experience
Involvement
Cleanliness
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Resources

Short link to review Caterham Valley Medical Practice: http://iwgc.net/eb8t2