Caterham Valley Medical Practice

I have consistently found the he staff at the surgery to be friendly, professional and helpful. The surgery is clean, organised and seems well run.

Recently upgraded their appointment booking system and it is much better. It is easier to get an appointment within a day or two. Have also used the Doctor call back service and that has proven a useful service as well. Reception, nurses and doctors are polite, good natured and consistently helpful. I would recommend as a patient attending this practice.

Since the change in the appointment system, having same day appointments is a great advantage. It's a pleasure to come into the waiting room, far more relaxed.

Following a frustratingly long period of time when it was extremely difficult to get an appointment within a month due to vast number of patients and a booking system which wasn’t working - the surgery has been completely overhauled. It is now easy to get an appointment on the day required or very soon afterwards. The receptionists have always been helpful and pleasant, as have the doctors, but an atmosphere of calm is noticeable. The waiting area isn’t jammed, the awful experience of emergency appointments has been stopped and it is as if the practice has started afresh. So much better.