Castlereagh Medical Centre

Castlereagh Medical Centre 2023-09-23 Person 4 5 0

I have been a patient here for just under 10 years, I have had various medical issues and conditions throughout this time. Work stress, mental health, physical injuries, depression and menopause to boot, I can not praise the team at Castlereagh medical centre enough, from reception, nurses and doctors and I’ve seen the majority of staff there and they have been my saving grace. Yes things have changed from Covid - but if deemed necessary they will be at your back and call asap - I would recommend this surgery to anyone who lives within the catchment area.

I have no complaints about the services provided at Castlereagh medical centre

Castlereagh Medical Centre 2023-05-12 Person 0 5 0

Rang to try and get an appointment at 9.21 this morning. Automated message saying they has reached their capacity and would not answer any more. Said to press 1 if you needed test results so tried this. Rang for 6 minutes before hanging up. Disgraceful!!! No private business would ever be able to say we are simply not answering any more calls. Exactly what is going on? Would love to say this is a one off but unfortunately I have had this experience every time I have called for the last 4 weeks. Fingers crossed the pain and numbness in my arm is muscular not cardiac or anything more serious, and anyway who really needs to be able to wipe their own backside? Yet another example of the unending and widespread failings of the public sector in NI.

Answer the phones. Allow patients to actually see a doctor. Have the doctors attend the medical centre and do their jobs. Make appointments in a diary even if its not that day. Accept covid is no longer an excuse and get back to work.