Castle Meadows Surgery

Written by a patient

Had 2 very bad experience with this GP within few months. 1. Went on camping holiday in August and my son suffered bad asthma from the field next to the camp. Unfortunately, we didn’t have my son’s inhaler with us. After calling the near by walk in centre, we were advised because we have repeat prescriptions for my son’s inhaler, we could just go to Boots and asked for the electronic prescription from our GP. However, the staff from Castle Meadows refused to send over the electronic prescription and insisted that we need to go to walk in centre. The chemist from Boots was very helpful and argued over the phone with the staff in Castle Meadows that my son was suffering and he needed his inhaler. After over 30 minutes phone call conversation between the chemist in Boots and Castle Meadows, Castle Meadow finally agreed that Boots needed to write a letter why my son needed the inhaler and sent over the letter by fax!!!! Castle Meadows insisted that it had to be a fax not email!!! After 4 hours of waiting, we finally got the inhaler. 2. Tried to ask for a phone call from dr and hope that a dr could convince my husband to find help for his depression. Was told that no dr was available to make the phone call and told me to go to walk in centre. Even after explaining to them that my husband is not facing his issue and hope a dr from GP could give him a call to convince him to get some help. Still got told that to tell my husband to go to walk in centre!!!!!! Obviously, they don’t care about their patient’s safety and health even after I explaines the reception (apparently they also spoke to dr on duty) that my husband is not facing his mental isssue and I really concern about my husband’s behaviour and his mental state!!!!

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