Carlisle Healthcare

St Paul's Square, Carlisle, Cumbria, CA1 1DG Also known as: St Paul's Medical Centre, North Carlisle Medical Practice, Brunswick House Medical Group 1 2 3 4 5 722 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing all reviews
 
« 1 2 3 4 5 6 7 »
Page 1 of 90
 
1 2 3 4 5
Written by a patient
4th October 2019


Absolutely shocking that nothing has improved. The merger of surgeries a few years agowas intended to improve patient care and create more appointments. Now not only can you not get an appointment (you have to schedual being ill enough to warrent a gp appointment 8-12 weeks in advance as you have no chance of getting in any earlier), you spend over 30 minutes trying to get through to reception to be snapped at and disrespected. I am a long term patient here but it is now beyond a joke. Misdiagnosis of common dangerous illnesses, blood tests lost and records not even looked at and this is at its best! Unfortunately a lovely family friendly surgery has turned into an absolute shambles. I will be transferring my children's care to another surgery as soon as is possible as I fear patient care is no longer a priority.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
8th February 2019


I am sorry to comment that nothing is improving, 40 minute wait to speak to reception, never see the same doctor or nurse, do feel at times no one really cares. Appointments changed or cancelled last minute, it is always easier to go to surgery to make appointment. Relative of mine who has pace maker, telephoned by doctor, told to ask to see a doctor, at next day appointment with nurse, told at reception not possible ...Ambulance called to surgery to take relative to infirmary!!!!!!!! Have been in queue at North Carlisle when an elderly gentleman was trying to make appointment, he was not treated at all well, no respect or care shown to him, he was confused and ended up walking out. Well pharmacy online ordering is very good, Pharmacist most helpful.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
17th December 2017


Dr siddle is the most patient and helpful doctor listens to you and goes out of her way to see you. She takes the fear out of going to the doctors that most people have and never makes you feel as if you are wasting her time.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
13th October 2017


In telephone queue for 20 minutes to be told no appointments and doctor would call to discuss 8 hours later no call phoned doctors again, 25 minutes queue, told receptionist had wrote my contact no down wrong so doctor couldn't get hold of me, what happened to looking at my records for correct no? Receptionist was rude and had attitude problem would greatly benefit from some customers care training

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
22nd September 2017


St. paul's is only one part of this wider healthcare practice so where are the others on this forum? The merger may have been of benefit to the various practices but has not been of benefit to patients. My experience is mainly with North Carlisle (Eden Street). There is a distinct lack of management, perhaps none at all, creating a lack of synchronicity and cohesion between surgeries. Receptionists appear ill-informed or lack training; if neither of these then, and am reluctant to say the word, but unhelpful. I am delighted to say that the on-line prescription service seems to work - if you are able to order on-line, that is. Doing it manually via the surgery is simply a nightmare. I haven't attempted to get through on the phone for a while and would rather pay a visit personally to make an appointment otherwise the telephone frustration just increases stress levels. The doctors I have had the privilege to consult are excellent but it is the admin/management that so badly lets down this healthcare group.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

« 1 2 3 4 5 6 7 »
Page 1 of 90

{{category}} working at Carlisle Healthcare ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}

Resources

Short link to review Carlisle Healthcare: http://iwgc.net/eb8jy