Carlisle Healthcare

St Paul's Square, Carlisle, Cumbria, CA1 1DG Also known as: St Paul's Medical Centre, North Carlisle Medical Practice, Brunswick House Medical Group 725 reviews

Reviews

Recommend
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Written by a patient
26th November 2014


on my many visits to this practice,inhave had nothing but excellent and polite s ervice, many thanks to special nurses, doctors and polite informative reception staff.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
 
Written by a patient
21st October 2014


I work full time 8am - 6pm in an open office and think the new telephone system is great. I didn't to begin with as I did not realise the system was so flexible. But now I know I can tell the receptionist what time I can take a call and explain I am at work therefore it needs to be as close to that time as possible and they tell me that they are able to put a comment next to the slot which informs the doctor of my request. Every time the doctor has called me back within the time requested. The doctors always ask if I am ok with the outcome of the telephone consultation and if they need to examine me they always suggest a face to face appointment. I can book appointments in advance too therefore this is a great bonus when you work. The only criticism I have is that the appointments are no longer available to book online anymore. This practice is very busy and certainly improving all the time - keep up the good work.

27th November 2014
Response from Carlisle Healthcare

Thank you for your positive feedback it is much appreciated. The team are working very hard to improve access and services for patients we have undergone a huge amount of change in a very short time and will continue to grow and develop services further. The telephone consultation system has helped us to have earlier contacts with patients increasing our availability by 30%. We do hope to start the online booking again soon and will pilot it with one doctor in the first instance. Kind regards, Anna

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
30th September 2014


I recently left this practice as it was impossible to get an appointment, especially when you work, recently they were only dealing with emergency cases as there was not enough staff. Unsafe telephone system, prescribing, without seeing you.

27th November 2014
Response from Carlisle Healthcare

Thank you for your feedback I am sorry you have felt it necessary to leave the practice without further discussion with me. On occasion the doctors are poorly, they are after all human too therefore our contingency plan would be to run an urgent only clinic. We are very flexible when it comes to patents that work and try our best to accomodate patients at a particular time however this does need to be requested at the point of making the appointment and the staff will put a comment on the slot asking the GP to try to call at that particular time. If you would like to contact me and provide evidence of why the telephone consultation system is unsafe the clinicians and I will be only happy to meet you to discuss further? Kind regards, Anna

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
15th August 2014


The new building is an excellent addition to medical services in Carlisle It will take time for the general patient population to come to terms with the new appointment system. So far I have found the system to work well. I am a member of the PPG and collect views for presentation to PPG meetings. Patients have welcomed the publication of the informative newsletter. The reference to new signage and other improvements in the waiting area have brought positive comments from patients. The clinical appearance of the reception area gives an air of professionalism. the care of doctors, nurses and reception staff had warmth.

27th November 2014
Response from Carlisle Healthcare

Thank you for your feedback it is very much appreciated by the team. Kind regards, Anna

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
15th July 2014


I have always found the Doctors and Nurses very caring and efficient.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Carlisle Healthcare: http://iwgc.net/eb8jy