County Oak Medical Centre, Carden Hill, Brighton, East Sussex, BN1 8DD
On 29th of Match, i attended the surgery. I was to come in following some results of my blood test. When called into the consulting room, the practice nurse was unaware of why i was called back. I took my day off to come a long way to hear that i did not need that appointment? Then after that, i have heard that the receptionist, Denise Maskell, was mimicking and talking in a disrespectful way about me to two other members of the staff. I am wondering whether treating patients luke that is a common practice in this surgery? Unfortunately, this is not the first time this has happened. I asked the receptionist how could she speak about me that way and the fact that i could hear her, she did not even apologise when i said this. I felt upset to be treated in such a manner. As a receptionist, Denise Maskell represents the 'face'of the surgery and ,therefore, it is a poorling that she conducted her self in this way. Dr Alla Yankouskaya
This practice consistently violate patients' rights outlined in NHS Choice Framework and provides unacceptable service. A doctor(not a patient!) in this practice makes the decision of whether give me or refuse me to go for private health care. I was referred by a cancer specialist from Royal Hospital to ultrasound. I requested a letter from the doctor to my private health care. The doctor (M. Bethell) refused it without any reason. This caused a delay in undertaking crucial diagnostic. The receptionist was not helpful. I am working and every time when I need just a simple letter from this practice, I must take holiday day because the poor management in this practice cannot deal with paper work. A similar situation happened recently to my partner. She was waiting for a letter for 3 weeks. I wonder why do we need to have this practice where a simple paper cannot be done?! Very disappointed, this situation caused an additional distress.