Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Canvey Village Surgery
2022-10-05
Person
1
5
0
5th October 2022
Absolute waste of a surgery. My wife and I called 3 days in a row (called from the first minute of their opening time) to get an appointment for our unwell 5 year old. The first day, after trying for almost an hour, they told us they were fully booked. We tried for two more days. No response, long holds or they kept hanging up after we stayed on hold for minutes. Absolute waste. Whats the point of a GP surgery when you can't get through to them!
Suggested improvements
Answer calls and offer proactive solutions.
Canvey Village Surgery
2022-05-22
Person
1
5
0
22nd May 2022
Unable to contact by phone.
Appointments not available, health care turn into pot luck.
Uncaring staff on reception. Have to disclose all personal information to receptionist so they can decide if they want to help you or not.
Suggested improvements
I think the service they provide to how it used to be is worthless.
Canvey Village Surgery
2020-12-23
Person
4
5
0
Written by a patient
Written by a patient 23rd December 2020
Spoke to the Nurse Shola today very professional! and very friendly. Thanks
Suggested improvements
You are doing ok !
Canvey Village Surgery
2020-04-05
Person
4
5
0
Written by a patient
Written by a patient 5th April 2020
Dr Richard is one of the best Doctors I have ever had, unfortunately he is let down by the Surgery efficiency, or lack of it. In the current pandemic crisis, I was told a video appointment system would be setup, this has NOT happened....the welcome message when phoning the surgery has NOT changed since the beginning of the pandemic, despite reporting it urgently needs updating on several occasions and the receptions agreeing with me.....it’s impossible to get through by phone, I have to drive to the surgery and put a note in the letterbox, not all patients are able to do this....the email & messaging system are completely ignored. Making it virtually impossible to contact the surgery....a video appointment with the doctor would be a lot safer for him, the staff and the patients......this surgery as I said are not efficient and need to get their act together....thanks goodness they have DR Richard.
Canvey Village Surgery
2019-11-21
Person
4
5
0
Written by a patient
Written by a patient 21st November 2019
I've been with this practice for many year's and would not change.
I find the Doctor's both past and present to be very competent and helpful