1 Elm Road, Kingston upon Thames, England, KT2 6HR
We love seeing our regular GP, as she provides good care with a kind attitude that involves us in our care. Good explanations are given at all times and referals organised immediately when necessary. Thank you. The booking system needs revising though. In order to get an appointment for 'our GP' I have to wait in perosn in the morning from 8.10-8.30h. While this is not an issue for myself, as I am physically able and live nearby, it is impossible for elderly and/or infirm people. There are usually old people waiting next to me and I feel very sorry for them and hope this antiquated system will change soon.
Having suffered a haematoma which went septic I had an emergency operation in hospital. For the next six months (three days a week) I had the best after care service from the dedicated and friendly team of Practice Nurses. Megan, Pat, Caroline and Carolynn liaised with each other and combined forces to make sure my infection was cleaned and stopped from spreading. They regularly swapped notes and made me feel at ease and confident in their exemplary approach to healing. It was a long process as my wound had complications with reoccurring infection but this fantastic unit of nurses fought to stop further surgery. Thanks to their diligence and wisdom they saved me more agony and literally got me back on my feet again. I respect and admire the well oiled machine that is The Canbury Medical Centre> Thanks for everything Nick Markham
The staff at the reception is highly rude, highly unhelpful and have zero concept of customer service. Dr Thacker is briliant but sadly the non-medical services provided by this surgery are shockingly poor!
The online booking system is a complete waste of time. Could not find me an appointment up to a month in advance with any doctor on any day at any time. Had problems with this weeks ago and had to go to the surgery to book. Told that "internet wasn't being well used, so appointments reserved for internet were being removed and given out at reception." System "was working" but it clearly does not do what it says on the tin.