Burn Brae Medical Group

Hexham Primary Care Centre, Corbridge Road, Hexham, Northumberland, NE46 1QJ 12 reviews

Reviews

Recommend
Involvement
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26th September 2022


Doctor Sarah Frew listened carefully to my concerns. She dealt with my problems in a quick and efficient manner, keeping me up to date with everything that was happening. I was extremely happy with the service I received and would like Doctor Frew to be praised for her excellent practice.

Suggested improvements
Nothing - I received an appointment the next day, then blood tests and a scan the same week. Doctor Frew rang me personally with my results and explained to me what they meant.

Experience
Involvement
Cleanliness
Staff
Appointment
 
14th April 2022


It is a good and pleasant surgery.

Suggested improvements
Why is it no longer possible to make an appointment online? It’s very much more convenient and there should be that option for people not comfortable with telephoning; i.e. it is bordering on being discriminatory.

Experience
Involvement
Cleanliness
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Appointment
 
10th February 2022


Because it was true.

Suggested improvements
Please please please can we have the online appointment booking service back? It is just so much easier to pick a doctor and time of one’s own choice than it is on the phone.

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
9th August 2019


I can't praise the service highly enough, but one thing in particular that prompted me to write a review was the repeat prescription service. I had put in a early request for tablets, mentioning that I was going on holiday and received a notification that my prescription was ready the same day that it had been requested (it usually takes two days). This was really appreciated.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
13th December 2018


No real comments about recent experiences its just frustration at your website: - no contact email on home page for stuff like this! - no link to the log-in on the home page for repeat subscriptions, found a link eventually Thanks

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Burn Brae Medical Group: http://iwgc.net/ejees