Burbage Surgery

Tilton Road, Burbage, Hinckley, Leics England, LE10 2SE
2 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
7th May 2021


A patient aged 97 had not received their second Covid vaccination despite over 12 weeks having elapsed since their first one. This was initially queried on Tuesday 4 May and was told this had been marked as "URGENT" and that the individual would be contacted in the next few days. By Friday 7 May this had not happened so when this was queried again , were told that according to their medical records they had already received vaccination number 2. This is totally incorrect ! How can the medical records , of an extremely vulnerable person, be so inaccurate ?? This has to raise issues about the accuracy and competency of those keeping patient records at this practice. The 97 year old has still not been contacted about their 2nd Covid vaccination, why not ??

Suggested improvements
See above. Contact your patients as agreed and keep accurate medical records

Experience
Involvement
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment
 
Written by a patient
31st January 2020


I have been with this surgery for 4 yrs and have had excellent service from all staff . My husband and I are in our 70s and lucky be be in reasonable health but whenever we needed to see any medical staff it’s not been a problem . We accept that we may have to wait for an appointment but we know we could always speak to a doctor if needed. Our NHS is one of the very best and we should treasure it NOT keep moaning about it and remember the staff are doing their very best for us .

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Burbage Surgery: http://iwgc.net/ecat4