Broadstairs Medical Practice

Broadstairs Medical Practice 2023-07-18 Person 4 5 0

Whenever I call the surgery, I always get through in a good amount of time. receptionist are always very helpful and do their best to get me an appointment or at least get a message to my doctor. Always see the same doctor unless he is on holiday, which a lot of people don't see as normal. I know not everyone has the same experience, but I honestly cant fault this doctors surgery.

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Broadstairs Medical Practice 2023-07-12 Person 1 5 0

I requested medication online. After 3 working days nothing had happened. I called the surgery as anxious about inhaler running low. I was on the telephone for 18 minutes being told I was caller number one. I was then cut off with no one answering the phone at the point when the surgery was closed.

1. If you’re going to allow people to call in sugery opening time, you cannot just them off. It was an urgent call. If you’re not going to fulfil the 3 day prescription time, please let the patient know.

Broadstairs Medical Practice 2023-06-09 Person 0 5 0

Two weeks now I have been in some sort of pain- bypassed the GP surgery at first and went to the minor injuries at Herne bay who were as helpful as they could be considering my ailment. I have begged, pleaded and cried to see my GP as what I am being told is wrong with me over the phone is not the case and I am just being fobbed with every phone call-visit to the reception. I am not usually an `ill' person, I know my own body and would just like to see my GP face to face. Not possible apparently unless I want to wait a month. Appalling surgery, do NOT recommend- used to be great but Covid seems to have put pay to that (still mentioned on the long, drawn out voice message you get when calling in)

Let your patient speak to their GP!

Broadstairs Medical Practice 2023-04-02 Person 1 5 0

No appointment for 9 weeks. Prescribed 3 different things without being given an appointment none of the 3 worked. Pharmacies NHS111 and walk I'm centres all said I need to be seen by a GP yet nobody at the surgery will give me an appointment. Sent ab email to the practice manager and promised a reply which never came. Useless surgery, dangerous practice and ignorant management. Requires a major amount of improvement before they cause serious harm or worse to their patients.

Give appointments. Stop refusing to see people and stop prescribing rubbish without finding out what the problem is.

Broadstairs Medical Practice 2022-08-15 Person 5 5 0

I had a an asthma review with Mr Coman and together we discussed in a very professional and unhurried way how I was controlling my asthma. As a result of the simple advice that I was given my asthma is now in control and I have not had to use salbutamol since. I feel so much better and I only have praise for Mr Coman 's professional advice and manner. I also had problems in gaining the results of a blood test (routine) that had been ordered by the hospital. As a result i asked the surgery to intervene and within a day or two they had got the results that I had waited a month for. I have been contacted by the reception staff on a number of occasions and they have always been considerate and helpful. Furthermore when I forgot to take a mask I was readily supplied with one at reception. Finally I have been with this practice for eight years now and I have never had a problem getting through, getting advice or test results, moreover, prescriptions via the patient access app have generally taken less than two days to be available. I feel fortunate to be a patient at this practice and to have Dr Qureshi as my GP.

In my experience not really. I was on one occasion given some strange advice by a pharmacist employed by the practice but within a few weeks this person had left the practice. The advice issue was clarified so no problem.