Share review of Broadstairs Medical Practice

Broadstairs Medical Practice 2021-11-17 Person 0 5 0

The reception staff are rude and dismissive. They tried to turn me away from my flu jab because I has rushed from my children's school and did not have a facemask. They refused to let me use my own face covering of a scarf and this is not the first time. You can never get past the receptionists even if you really need to. Why treat people who are sick or in need with such rudeness and contempt. I really thing they need training on how to support others not just act like the people coming to a doctors surgery are somehow beneath contempt. Luckily the nursing staff and my own doctor are brilliant and without them being there I would have to move surgeries. I will not however let the reception staff, or at least the two that were so rude ruin it for me and my health. Unfortunately many sick, elderly and disabled cannot and do not have the energy to stand up for themselves and i feel sorry for those who miss out on the care they desperately need because of poorly trained staff.

The receptionists could have not spoken to me like i was some sort of naughty child or criminal and they could have a few spare facemasks that they can use for such an occasion. Of course i would expect a reminder to bring one next time, and if i were a repeat offender I would expect to be asked to go and get one. On this occasion the receptionist implied i should go and buy one. Unfortunately I had no money to buy one. So the reception staff were wanting to waste NHS money by making me miss my appointment, wasting the nurses time and jabs that were to be used. The inflexibility by staff and even the more senior staff who I asked to see means that vital services would be wasted because of the attitude of the staff and practice policy. Obviously I am not the only one having problems with accessing services because of untrained reception staff.