Share review of Broadstairs Medical Practice

Broadstairs Medical Practice 2020-06-16 Person 1 5 0

My daughter in law uses this practice and the way she has been treated by your reception staff is absolutely appalling. One in particular, is very rude, condescending and my daughter in law now refuses to ring if this lady answers phone. I can see this is also an issue with lots of other patients. I will be reporting the receptionist to PALS so that she can be removed from working with public. My daughter was 40 weeks pregnant during Covid 19 lockdown. She was so scared of catching COVID or the new baby and was terrified of going into hospital. All of the worry has caused her to suffer from extreme anxiety. She was not seen after the birth by a midwife, health visitor, doctor or nurse due to Covid 19. Her anxiety is getting progressively worse. I asked her to ring the surgery and request an urgent face to face appointment. The receptionist was obnoxious and down right rude to my daughter and told her “no face to face appointments” and was questioning her reason of seeing a doctor. A telephone call was booked. When the doctor rang on FaceTime she could see how distressed and upset my daughter was and gave her a face to face appt immediately for later today. When my daughter told them she wasn’t allowed a face to face appointment, the doctor was very surprised and stated face to face appointments were still bookable. Why would this woman work in a public place, when she obviously goes out of her way to be obnoxious. She is a liability to your service. I have complained once and nothing was done. Now I’m going to take the matter further to ensure this woman does not cause distress to anybody else.