Broad Lane Surgery

71 Broad Lane, Hampton, Middx, England, TW12 3AX Also known as: Broad Lane Surgery, Hampton 234 reviews

Reviews

Recommend
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8th March 2023


I am very please with the care I receive at my GPS. My concerns are always acted upon quickly and thoroughly.

Suggested improvements
Nothing

Experience
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Cleanliness
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8th March 2023


I cannot praise Broad Lane Surgery highly enough. Dr Rashid is so approachable and deals with problems with great care and consideration. If further hospital investigations are needed she manages to arrange them very quickly and I have the utmost confidence in her.

Suggested improvements
I have no criticisms

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16th February 2023


I phoned the surgery this morning and spoke to an extremely helpful and professional receptionist (Tracey). I have secondary breast cancer and she dealt with my query well. She phoned me back within 30 mins and gave me an appointment for noon that day. On arrival at the surgery I spoke to Trudy (receptionist) who was very helpful. I would like to thank them both on how they dealt with my problems and their efficiency.

Suggested improvements
Nothing

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10th February 2023


Chloe the receptionist was excellent! Listened to my needs and recommended Dr Derby as my doctor was not available. I was a little anxious as I have not had great results previously when speaking with a doctor that didn’t know me. I should not have worried in the slightest . Dr Derby gave me his ears!! (When you’re over 60 you feel invisible)So refreshing to have someone that listens and makes you feel valued! He has made such a difference and lifted my spirits no end . It’s so important to give thanks when the nhs are going the such difficult times. So very grateful.

Suggested improvements
Don’t change a thing!! Fantastic surgery.

Experience
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Rating not given.
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7th February 2023


The receptionists are very helpful, efficient and courteous. The surgery has improved tremendously over recent years. I cannot fault it. The doctors are caring and thorough in their diagnosis and ongoing treatment. I was pleasantly surprised at their level of communication to keep in touch and they are very welcoming. Great surgery, cannot fault it. Thank you to ALL the staff.

Suggested improvements
I cannot think of anything that needs improving but would be glad to see more of the nurse's roles return to the practice such as ear wax removal

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Broad Lane Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Broad Lane Surgery: http://iwgc.net/ecdts