Broad Lane Surgery

71 Broad Lane, Hampton, Middx, England, TW12 3AX Also known as: Broad Lane Surgery, Hampton 235 reviews

Reviews

Recommend
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2nd April 2023


I've been with BL surgery and have had a variety of experiences the majority of which have been good. My kast visut was brilliant. I was called in by my doctor who couldn't have been more helpful and concerned for me. Dr A is the epitome of a really good doctor.

Suggested improvements
All going well at the moment though I hear complaints about other practices none of which apply to BL Surgery Well done guys, keep it up.

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Involvement
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31st March 2023


I think that everyone is so kind and careing! AND the doctors are the best

Suggested improvements
(NOTHING!)

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23rd March 2023


If you ring first thing in the morning you can get an appointment although it might take a little time because the surgery is so busy.

Suggested improvements
Nothing. It is a very good service - the best Doctor’s surgery I have come across.

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14th March 2023


Transferring to Broad Lane Surgery some months ago was a revelation. My experience has been positive and satisfying on each occasion when visiting and by telephone. Reception staff are welcoming, friendly, interested and efficient. The same also applies to staff answering the telephone service. It is evident that the Doctors value meeting face to face with patients with telephone appointments timely made. The positive ethos of the Broad Lane surgery and atmosphere of the surgery is beneficial to my sense of well being and positive outlook.

Suggested improvements
A more streamlined approach to agreeing and prescribing changes of medications that would reduce the time that patients may be without medication and in receiving their new prescription.

Experience
Involvement
Cleanliness
Staff
Appointment
 
14th March 2023


Appointment offered same day Dr Rashid took time to listen and explained all decisions and gained consent at all times She made me feel as if I was the only patient

Suggested improvements
None

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Broad Lane Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Broad Lane Surgery: http://iwgc.net/ecdts