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3rd May 2021


The doctors at Broad Lane Surgery are wonderful, so caring, helpful and empathetic. Dr Rashid (my doctor) always takes the time to listen and genuinely cares, which is so refreshing compared to my previous doctors surgery. However, the reception team are abysmal, they are so rude and cold. I always feel I’m irritating them whenever I call needing an appointment, which is ridiculous considering it is their job!

Suggested improvements
Some compassion training for the reception staff or at the very least some manners in how to talk to people nicely!

Experience
Involvement
Cleanliness
Staff
Appointment