Broad Lane Surgery 2020-02-10 Person 4 5 0

Doctor's Rashid & Adekari are outstanding, caring compassionate, always helpful just amazing doctors. I have been a patient here for years and these are the best doctors the surgery has ever had, and i feel so lucky that we have such fantastic care available to us. Unfortunately I do not find all the reception staff to be of the same standard, so of them are completely rude & unhelpful, particularly I find as a mother of 2 young children. Also appointments are really hard to come by, I often spend 30 to 45 mins trying to get through to the surgery in the morning only to be told there are no appointments left. I had hoped the online option would make my life easier but on the 1 occasion I did manage to book for the next day online, the appointment was double booked! I don't understand why you have got rid of phone appointments and the check in screen, which just seems to cause delays as we have to queue to tell you we have arrived. It would be good to see this surgery use modern technology to help improve the service prior to seeing a doctor, because once you get in the service from the doctors is second to none.