Birchwood Medical Practice
Kings Road, Horley, Surrey, England, RH6 7DG Also known as: Birchwood Medcial Practice 1,071 reviewsReviews
I had had a fall on my driveway was very shaken up lots of blood I had hit my face directly on to the concrete having passed out. I came into the surgery and spoke with Julie the receptionist - she was fantastic let me down and immediately made arrangement for someone to see me. She knows that I am deaf and really went out of her way to help me - she didn't just do her job - I was suffering from some chest pain also she kept an eye on me whilst I waited to see someone and ensured that I was not driving myself home - I was frightened by.
Brilliant, informative, listened, explained in full, nice to be treated as a person not a number or medical condition. Well done.
Very reassuring.
Directly addressed my concerns.
Felt less tense after the consultation.
Thank you Dr Fegan.
While I was waiting for an appt an elderly gentleman came into reception and complained about not receiving his prescription as had been told. The receptionist was very polite and apologized. The man was very persistent and his complaining continued for 10 mins or so. All the while the receptionist was calm and tried to reassure the man with suggestions as to what to do in the future if it should happen again. He went away still grumbling but reassured later went up to receptionist just to tell her how well she had handled.
Dr Tom Goozee fast reaction of arranging for me to go to hospital as I had pneumonia.
Andy paramedic very good also.
Resources
Short link to review Birchwood Medical Practice: http://iwgc.net/ecckw