Kings Road, Horley, Surrey, England, RH6 7DG
Also known as: Birchwood Medcial Practice
When trying to get an on the day appointment, I call at exactly 8.30am yet I'm always caller number 42 or 52, on hold for 25 minutes only to be told no more appointments - emergencies only or book one for 2 weeks time!! (that's if the computer system hasn't crashed!). Surely the phone system has the capacity to change the recorded 'thank you for your patience' etc to 'sorry, there are no more appointments today but if it's urgent please hold'. Save time and money and stress for us.
I was treated in a most professional manner and the receptionist was very helpful. The doctor who soon me was very kind and explained why I felt the way I did. She acted in a most professional manner and I came every feeling much better. Thank you very much for your excellent care.
The receptionists Julie, was very helpful and attentive to my needs. Made me feel really good. Thank you for your super smile. Showing such patience was also very noticeable and helped also to make my visit a less stressful one.