Reviews
I was very happy with the surgery. Dr Hill was extremely helpful with my daughter
I had a personal problem recently and had it efficiently dealt with the same day with a GP calling back. However not knowing when the GP is going to call I was with other people when he called and no way of separating myself, so I had to go through embarrassing symptoms in front of people, friends and strangers. Plus it was a noisy situation and I had difficulty hearing the Dr. .
I am so disappointed. I have been struggling with an infection in my left eye since Monday. Really don’t like phoning the surgery so opted to do an online consult. Detailed the problem as well as possible and requested antibiotics. Received an email yesterday advising me that I would be contacted by the clinic on Thursday afternoon. Stupidly I failed to register that the date for consult was 27th May. At around 5.50pm on Thursday, today, I did phone for an update. Receptionist was very friendly and advised me of the date call would be made. How absolutely ridiculous that someone with an eye infection has to wait 14 days for advise. Drove over to QEQM at 6pm. Excellent service and end result. Thank you NHS. Very unhappy with BMC. Where are all the GP’s now? The pandemic has eased, thankfully, but the practice is still running on skeleton staffing. Come on BMC. Make us proud again.
Unable to get a appointment soon enough having to wait ages. Ridiculous waiting times on the phone to get through to the receptionist, terrible phone system. Sadly would not recommend this surgery however the care provided if your lucky enough to get it is excellent.
What a fantastic ‘family’ team. Living hundreds of miles away and with a practice patient in my PoA care help from the surgery is vital to me. Again, after today, there are no words to express my appreciation of the care and appreciation I receive in my role. I just hope I am as considerate in my dealings with others. I phone with my worries; I put the phone down reassured. THANK YOU.
Resources
Short link to review Birchington Medical Centre: http://iwgc.net/eb8v2