Birchington Medical Centre

Birchington Medical Centre 2020-05-04 Person 0 5 0

My husband has OPMD, a very rare form of Muscular Dystrophy but, contrary to MDUK advice, and contrary to other people we know who have the same condition, didn't received a letter to say that he should be shielding. I telephoned the surgery in early April to request a letter and was fobbed off because it wasn't their responsibility. After receiving a text from the Government to contact his GP, I telephoned the surgery on the 28th April and was told a Doctor would ring me on Friday 1st May to discuss the matter. As the Doctor hadn't rung by 4.00 pm, I telephoned the surgery to check that we were on the list for a telephone call. I was told that my husband's name had been crossed through and the receptionist didn't know why. I asked for the Doctor to be contacted and for someone to let me know what was happening. I've just rung the surgery again to find out why I wasn't contacted on Friday and was told that I now had to register for an online consultation because, on Friday, the system had been changed. Why wasn't I told this on Friday and why was this decision made and applied to people who already had a telephone consultation booked. We feel we have been totally ignored by the surgery and this is absolutely unacceptable. Please note, the ratings I have given are based on this experience. The cleanliness of the surgery cannot be rated in this instance so I have simply put one star.

Birchington Medical Centre 2020-03-26 Person 5 5 0

Yesterday, I needed to speak with the surgery about a delicate power of attorney matter. I wasn’t sure what to expect as it was the first time I needed to avail of an active poa and I live hundreds of miles. The care and attention and willingness to assist me was beyond compare. To the reception staff expressing gratitude seems so little. Phoning, I didn’t know what to expect; today I have a wonderful peace of mind. In the middle of the virus crisis to share so much with me on another matter was exemplary.

Birchington Medical Centre 2020-03-05 Person 1 5 0

I am worried that the triage system at this surgery will result in a compliant, very poorly person missing vital assessment and treatment. I understand that the surgery is under pressure but it should be possible to book an appointment to have a few minutes to talk to a GP about a symptom that is painful, new and causing concern, whatever the receptionist thinks. I can only hope that I do not need to see a doctor because I doubt while I live in Birchington that will be possible. I am glad that my parents, children and grandchildren are served elsewhere.

Birchington Medical Centre 2020-03-05 Person 4 5 0

I want to thank the receptionist who managed to get an urgent appointment for my daughter after NHS 111 said she needed to be seen within 2 hours. She was really helpful and put two very worried parent’s minds at ease.

Birchington Medical Centre 2020-02-13 Person 4 5 0

Please give my thanks to Jean on reception. She got my lost ‘Pilgrims’ prescription sorted out for me and was kind enough to phone me when it was all ready. Definite ‘star’. Thank you