Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Birchington Medical Centre
2019-07-10
Person
3
5
0
Written by a patient
Written by a patient 10th July 2019
The dreaded time had come where I received my letter in the post about having my first smear test. As any 25 year old that receives this, I felt nervous, anxious and uneasy. I was pleased to find out that Lucy a nurse that works here would be seeing me. I’ve seen Lucy many times before when I had an issue with my B12. She’s always so friendly, very welcoming and chatty. So as my first ever test I was made at ease just knowing she will be doing it. As soon as I walked in, as usual she greeted me with a familiar approach and saw I was extremely nervous. She put me at ease and explained what it all entailed. So this is just a message to Lucy to say thank you very much for your ongoing loveliness and for making me feel unafraid about the experience.
19th July 2019
Response from Birchington Medical Centre
Dear Patient Thank you kindly for sharing your thoughts on our nurse, Lucy. I shall ensure your feedback is shared with her and the rest of our team. It is very pleasing to hear how she made you feel at ease and explained what the procedure was going to entail. Take up for cervical screening among young women has declined, so it is pleasing to hear you had a 'good' experience and can hopefully encourage others to make sure they have had their smear tests done too. Thank you again for sharing your thoughts. Hannah Price Practice Manager
Birchington Medical Centre
2019-07-08
Person
4
5
0
Written by a patient
Written by a patient 8th July 2019
First impressions ,I do appreciate that radio in reception is ubut the music is always awful ,but primarily cos I am deaf ,with hearing aids the music really makes it hard to talk to the receptionist ,having said that the ladies are usually very patient and we do get thro,
I have had very few poor visits with the actual doctors ,but Dr Casey is particularly outstanding ,he listens and answers in very clear and precise terms ,again being deaf I need to be spoken to not away from .and he does that ,totally trustworthy and our last visit ,my wife was really upset over her forthcoming op ,and Dr Casey really put her mind at rest, I can only say that his care and attention are exceptional Thanks again.
19th July 2019
Response from Birchington Medical Centre
Dear Patient I am sorry to read that you sometimes struggle with the noise from the radio in our reception area when speaking to the receptionist. Please do ask/indicate that you are struggling to hear, and make your way around to the side window on reception, which is away from the radio. The radio is there to help with patient confidentiality, but I can competently appreciate that it makes things hard for you with your hearing aids. The ladies on reception will do their upmost to ensure they can accommodate your needs when you visit the surgery next time. I have also passed on your kind comments to Dr Casey, for which he was very grateful. Thank you again for taking the time to leave your review and comments. Hannah Price Practice Manager
Birchington Medical Centre
2019-06-10
Person
4
5
0
Written by a patient
Written by a patient 10th June 2019
Attention : Hannah Price and Teresa Slingsby
Thank you very much for giving up your time on 5 June 2019, to explain my medical records with information given erroneously from tests supposed to have been taken on 27 March 2019. I had no idea it would have taken up so much of your time, but was very pleased to go through things with you, especially with Teresa. Also happy to be able to speak to Elizabeth (Path Lab) from the QEQM.
I am just grateful that these "bad" results have been totally removed from my records now. Many thanks too for all the print-outs of my details, which I will certainly save.
Once again ladies, my thanks for all your patience and hard work - I know you have had to work on this for a while when it was not even the Surgery's fault. Thank goodness it has all been resolved now.
Take care
17th June 2019
Response from Birchington Medical Centre
Dear Patient Thank you kindly for taking the time to share your feedback with us. We are all extremely pleased that we have been able to resolve the matter for you, and that this has now eased your worries about your ongoing health care and record accuracy. We wish you all the very best. Kind regards Hannah Price Practice Manager
Birchington Medical Centre
2019-05-02
Person
2
5
0
Written by a patient
Written by a patient 2nd May 2019
Saw Dr Martin on the 30th of May for a serious bladder problem also had my blood taken by nurse same day as I’m in a lot of pain and discomfort the doctors rang me the next day as my results had come in and Dr Marin wanted to see me with the results they couldn’t give me an appointment for 30 days for the 31st of May absolutely disgusting I could be dead by then will be taking this further who waits 30 days to see a doctor about a serious problem this is bad
16th May 2019
Response from Birchington Medical Centre
Dear Patient Thank you for sharing your concerns. I am sorry that you felt the need to post this as a complaint on our feedback page, rather than raise your concern directly with me so I could assist you further and look into the matter. I can therefore only respond in general terms. With regards to your results and Dr Martin wanting to discuss these with you further, I am sure that the receptionist made you aware that Dr Martin had a holiday booked during May? Were you offered an appointment with another doctor to assist you in reviewing your results? This would have been our protocol in this situation. If the results had been of a nature that required urgent action, this would have been relayed to you and the urgency of you attending to see another clinician while Dr Martin was away. If you would like me to look into the matter further for you, and ensure that protocol was followed, or to assist in making you an appointment with another member of the team, please do get in touch on birchingtonmcpm@nhs.net Kindest regards Hannah Price Practice Manager
Birchington Medical Centre
2019-04-29
Person
2
5
0
Written by a carer
Written by a carer 29th April 2019
It is not possible to book an appointment online for a child, there are not any appointments available to pre book for a child when you phone the surgery .. and if you ring for an “on the day” appointment your child can only see an advanced nurse practitioner and not a gp. Why are children not offered the same full gp service that adults are? I have an appointment booked to review my medications because a prescriber will no longer prescribe my eczema medication without a review .. but my son cannot have a gp appointment. Nurse practitioner appointments are all very well but after my eldest son was admitted to hospital last year with pneumonia, having seen two nurse practitioners and being told his illness was viral.. I would prefer to know that my children have the option of seeing a gp.
16th May 2019
Response from Birchington Medical Centre
Dear Carer Thank you for your message and queries. I hope you find my reply, below helpful. Unfortunately, up until this week, we have not been able to give 'proxy access' to parents to enable them to book online appointments for their children. New settings and guidance have been received from the clinical system provider so we can make this available in the very near future, once all data protection issues have been assessed and the system has been adjusted to allow this to happen. We will also be looking to open up online appointments to our nurse led services. Our Advanced Nurse Practitioners (ANPs) provide our first line, 'on the day' appointments to our patients, This enables our GPs to concentrate their skill and expertise on our complex and chronically ill patients. This helps to ensure our service can meet the daily demand we receive. All of our ANPs have direct access to a GP for assistance/second opinion if and when they require. With regard to your eczema medication, and the need to review you before medications are prescribed, this is standard procedure to assess your condition and ensure the right items are being prescribed for you/they still meet your needs. Many medications require review for repeat prescribing after a certain period of time/number of times they are dispensed. This is a safeguard and to ensure good care. I am sorry to hear of your son's situation, and am unable to comment on patient specific matters online due to data protection. However, if you would like to discuss this further as a complaint, please do make contact with me at the surgery either in writing or by email on birchingtonmcpm@nhs.net Kindest regards Hannah Price Practice Manager
Resources
Short link to review Birchington Medical Centre: http://iwgc.net/eb8v2