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Birchington Medical Centre
2020-06-26
Person
1
5
0
Written by a patient
Written by a patient 26th June 2020
cannot get through to reception to make a appointment, waited for over an hour on hold on the phone to be told call back the next day . All I wanted was a quick 5 mins telephone consultation with a GP about my sons condition and further treatment. I do not know how the receptionist decide what is an emergency and what is not. When you are on hold for hours on the phone this is not good customer service. It is appalling to wait so long to speak to the front desk.