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Written by a patient
3rd December 2018


I phoned the surgery after being off for one week and visited two hospitals for tests etc. I was given tablets from the hospital and have been taking other pain killers also. I phoned the surgery to get an appointment to discuss my continuous symptoms abd ti ask for further treatment and a doctors note. I waited ages to even speak to someone and when I finally did, I was greeted with a receptionist that couldnt find in my notes what tablets I had been given so was reluctant to give me an appointment...I went through questions after questions..she even had a go at diagnosing! What side of the chest shes says, what pain have you got now she said...what do you want a doctor to do she said!...In the end I said i didnt know what the problem was as I just want an appointment to see a doctor. She put me on hold,then came back with one word answers."3.15" Sorry,what was that? The attitude was horrendous.I said can I not see a doctor please" No,they have all gone now she said...There were appointments before but now there isnt because i questioned her why i was going through a complete run down of why i want to see a doctors and a diagnosis! I feel 10 times worse getting off the phone to her! Birchington Surgery is blooming awful!

3rd January 2019
Response from Birchington Medical Centre

Dear Patient I am very sorry to read of your experience. I would like to look into your concerns further, but will need more information in order for me to do so. Please could you email me personally on birchingtonmcpm@nhs.net and kindly share your name and telephone number with me. All our calls are recorded, so I can track the call and listen to the conversation. Again, I am very sorry to read of your dissatisfaction at the service you received. I am very keen to look into this and address the matters you raise. Kind regards Hannah Price Practice Manager

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