Birchington Medical Centre 2018-04-23 Person 2 5 0

The text survey is rubbish - YES I would absolutely recommend my doctor, Dr Osmers is the most compassionate, caring and helpful doctor. I wholly recommend her for medical care as well as the 2 Nurse Barbaras. NO I do not recommend the Administration or the Reception. The receptionists are miserable looking, ignore you during quiet times preferring to turn their back on the window to gossip to the person manning the phone. Information is not being put on file by the administration. Expecting a new prescription to have been done and the items ready in the next door pharmacy, I had to go into Reception to ask where it was. This was already after emailing, talking on phone to a Secretary and calling in once before. I was grilled as if a criminal because the Receptionist couldn't find any record of any of this request / phone call, etc. I couldn't remember the exact name of my medication asked who I had spoken to (over 2 weeks before and I I assumed it was sorted hadn't expected to have to have this information to hand). I was told no one of that name works at the surgery. I have since learned from a member of the public, that there is a person of that name. Because of the weekend I got the medication 5 days later. I have been in the waiting room when a man was begging the Receptionists to tell him why he hadn't had results from tests three weeks beforehand for prostrate cancer. She obviously didn't make him feel heard. He had called in three times already. He was beside himself with worry. This was played out in public. Also met by chance a very elderly man who had been bitten by a cat, sent to Herne Bay for a tetnus injection to find that they couldn't give him one there - and there are automated messages when you wait about SEPSIS KILLING. There were great Receptionists two years ago who were very helpful, always smiled and welcomed me as if they recognised me. Dread going there now, muddle through as best I can - anything not to have to make an appointment or be face to face with those defensive, unfriendly people behind the glass. Point in case, just tried to renew a repeat prescription on-line and its not on my On-line Patient account but anti-depressants I have not taken since October are (and by the way no one chased me up about it). A few weeks ago I went to the Doctor and told her I had taken myself off them because they were giving me glaucoma. I have also had a referral in for a year for PTSD counselling. Asked Dr Osmers to check the referral as I have heard NOTHING. I have no faith that the Administration is able to cope or effective.