Billingshurst Surgery

Billingshurst Surgery 2024-04-13 Person 5 5 0

Appointments all booked in advance by nurse

N/A

Billingshurst Surgery 2024-04-12 Person 5 5 0

Friendly staff and efficient service thank you

Not this time, but sometimes difficult to get an appointment

Billingshurst Surgery 2024-04-12 Person 3 5 0

It is almost impossible to make an initial appointment. Follow up appointments made by a clinician are much easier.. My problem with my ear has been ongoing for probably weeks and only now being treated.

Diagnosis was immediate, the prescription authorised filled within 15 minutes which cannot be faulted. This should have been possible weeks earlier

Billingshurst Surgery 2024-04-11 Person 5 5 0

Feel very lucky to have such great people running such a good surgery that is available when needed. Geoff

All's excellent

Billingshurst Surgery 2024-04-08 Person 0 5 0

Gatekeeper receptionist - unhelpful and patronising. Practice Manager - she was more interested in telling me about her issues than listening to me. I suffer from a number of health conditions including heart failure and ischemic heart disease - I suffered a heart attack and a separate cardiac arrest in November 2018. I am 61 years old so am fairly young to suffer from these conditions. For the best part of the last week, I have had what I believed to be a heavy cold that I have dealt with via medications from the pharmacist. Over the weekend, my condition worsened and I have developed a very nasty cough which leads me to believe that I may have a chest infection (I am coughing up yellow/green stuff) During these coughing fits, I am getting very out of breath and anxious as I also get dizzy. I have tried to book an appointment at Billingshurst Surgery but they are too busy - asking that I : - call 111 and if I’m lucky, have a call with Locum (see later**) - go to the chemist - and /or drive 20 miles to a walk in centre. Initially, I spoke with Lorraine who I found to be obstructive, non caring and patronising - I then had the misfortune of speaking to Judith Butler (the practice manager) who repeatedly told me that they were busy and under resourced (the surgery employ 9 GPs and only 3 are full time! The rest spend their other time as Locums milking the NHS and the system by charging higher pro rata rates! **IT’S A SCAM!! I don’t bother calling my GP when I need help because they are never there when I need them. Pathetic.

See later