Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2024-04-07
Person
5
5
0
7th April 2024
Was a smear test with nurse. Made appointment quickly and easily. Very efficient surface. Receptionist was also able to help with another matter - linking my son's NHS details to my app.
Suggested improvements
Nothing
Billingshurst Surgery
2024-04-06
Person
4
5
0
6th April 2024
Ok when using e consult
Suggested improvements
Na
Billingshurst Surgery
2024-04-06
Person
4
5
0
6th April 2024
I don't I find it easy to think of making an appt at the times when the surgery is open for making appts.
This confuses me more when I could send an e-consult at ANY time, but you could pick it up whenever was convenient to you.
Then I couldn't find the e-consult page.
But once I submitted I got given an appt quickly
Suggested improvements
I was told to use the econsult to book again. But I found it hard to find on The website. Even searching for it only came up with info about it, but no link to where I need to be.
I still have no idea how I came across it in The End
I also don't understand why its only available for 2-3 hours a day
...
You want me to say more? Just to full out the form???
Why can't I get ontot the next page???
18th April 2024
Response from Billingshurst Surgery
Good morning, due to high demand the eConsult service is only available between 7.00 am and 10.00 am. These times were chosen as it allows patients to submit their request before work. The eConsult service is accessible via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) and selecting the blue eConsult banner at the top of the page or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. Many thanks Billingshurst Surgery
Billingshurst Surgery
2024-04-04
Person
4
5
0
4th April 2024
It's really hard to get an appointment, even if you phone at 8am. The staff are normally very pleasant when they answer.
Suggested improvements
Charlotte the health care assistant was absolutely brilliant with my mother in law. Please pass on our thanks from Beryl and Sue Lutman.
18th April 2024
Response from Billingshurst Surgery
Good morning, Did you know we offer an econsult service? This service is available between 7.00am and 10.00am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. I will also ensure your comments are passed back to Charlotte. Many thanks Billingshurst Surgery
Billingshurst Surgery
2024-04-04
Person
5
5
0
4th April 2024
I never have any issues getting an appointment apart from maybe having to wait on the phone for a few minutes, and everyone is always extremely helpful.
Suggested improvements
Nothing I can think of.
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8