Billingshurst Surgery

Roman Way, Billingshurst, West Sussex, RH14 9QZ

 

Recent Reviews

 
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Involvement
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Cleanliness
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Staff
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Appointment
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4th December 2014
Written by a patient

Medical staff are very professional and appear up-to-date in their clinical practice. They are prepared to give the time that is required in a consultation rather than what the clock dictates. Patients seem to appreciate this and I hear no complaints in the waiting room about waiting when previous appointments over run as I think patients realise that they will get the same treatment if necessary when it is their turn. I also appreciate the quick return of blood test results - at my mother's surgery in the North the wait can be weeks.

Recommend
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Involvement
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Cleanliness
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Staff
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Appointment
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13th November 2014
Written by a patient

The fact that you can call one day and generally get an appointment for the next day is excellent. Happy to see any of the doctors as they are all excellent now in our view. Reception staff and those on the phone are nearly always helpful and patient. You do sometimes have to wait but I think that is mostly because the doctors/nurses take extra care and don't rush you unless they have to. More relaxing music rather than radio would be nice when having to wait! Hard to find a better surgery in our view as a family and certainly from speaking to people outside the area.

Recommend
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Involvement
1 2 3 4 5

Cleanliness
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Staff
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Appointment
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4th December 2014
Written by a patient

Waited over 30 minutes to be seen and then the appointment itself felt rushed and looked as if he didn't want to see me...

Recommend
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Involvement
1 2 3 4 5

Cleanliness
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Staff
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Appointment
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28th November 2014
Written by a patient

Receptionists need to have a better phone manner and to have more patience on the phone. Poor customer service.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
11th December 2014
Written by a patient

Always been happy here. Receptionists are very friendly and helpful, and all doctors listen to what you're saying. Occasionally appointments can be delayed but that is to be expected of any doctors surgery.


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