Billingshurst Surgery

Billingshurst Surgery 2024-04-19 Person 5 5 0

I'm very pleased with the prompt action, and care given in recent visits.

Nothing.

Billingshurst Surgery 2024-04-18 Person 4 5 0

I came into the surgery to discuss my appointment and the nurse phoned me back within a few hours of my visit to book me in.

There was a slight delay, but not a problem, especially as the nurse and nurse practitioner helped me with another issue for me which I hadn’t even come in for.

Billingshurst Surgery 2024-04-18 Person 4 5 0

I was called by the surgery because Dr Hambleton wanted to see me to review a recent blood test. The face to face appointment was booked. On the day of the appointment I was not at all well but decided that I should keep the appointment. When we arrived the lift was out of order so I requested a downstairs appointment. Dr Hambleton was extremely helpful recognising instantly that I was not right so not only did she explain the blood test results but also dealt with what proved to be a pretty severe chest infection. She went out of her way to ensure that I would be able to collect the prescribed antibiotics before the dispensary closed.

The receptionist was obviously tired - it was the end of the day but she was very solemn and did not smile - no eye contact - when I asked for a downstairs consultation she assured me that she would let Dr Hambleton know which she obviously did. Later when I had to make an appointment again no eye contact - simply studying the computer terminal to establish the next free date - so doing her job but not showing any apparent interest in what she was doing or giving me any reassurance. I don’t expect the receptionist to be over friendly but just a bit more than she was showing would have been nice. The receptionist is the first line of contact that people visiting the surgery have and that first impression matters!

Billingshurst Surgery 2024-04-16 Person 1 5 0

I was told I’d be having a telephone appointment, I made sure I was available, and no call came. Still 24 hours later I’ve had no contact.

Actually make the call

Billingshurst Surgery 2024-04-16 Person 5 5 0

Making an appointment was easy and fitted in with my calendar.

Nothing