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Biddlestone Health Group
2020-02-12
Person
3
5
0
Written by a patient
Written by a patient 12th February 2020
I love the service of care I have received from doctors and nurses at this surgery, however I must be honest, I truly dread speaking to the receptionist with the blonde hair and the fringe. I find her to be extremely patronising towards patients, as well as abrupt, unsympathetic and quite cold in nature. She is ultimately the customer-facing part of the surgery, and the first face people see when you walk through the door. Every time I have spoken to her she has been rude and very unwelcoming, making me feel like a problem. I would strongly recommend a course in customer service standards. As someone who has worked in customer-facing roles for almost 10 years, I'm astounded.