Beversbrook Medical Centre

Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 924 reviews

Reviews

Recommend
Involvement
Cleanliness
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Appointment
 
Page 20 of 155
 
14th July 2022


After my appointment today I went across to the library And was very surprised to see your stand offering help to patients very clever

Suggested improvements
Make it easier to make appointments

15th July 2022
Response from Beversbrook Medical Centre

Good Morning Dear Patient - Thank you for taking the time to write this positive review. It is most welcomed and appreciated. We hope to be doing more in community venues to support all patients in all areas and appointment access is high on our agenda with improved access being a priority. With best wishes - Julie Taylor - Patford House Partnership

Experience
Involvement
Cleanliness
Staff
Appointment
 
13th July 2022


No real care for those suffering with mental health. Felt push through a system and still don’t think I have the right diagnosis or support

Suggested improvements
Care and give patients time when they have been brave enough to say they need help.

15th July 2022
Response from Beversbrook Medical Centre

Good Morning Dear Patient - Thank you for taking the time to write this review and we are very sorry to hear of your dissatisfaction. I would welcome the opportunity to discuss formally - if you would like to do that please feel free to email me on julie.taylor167@nhs.net - Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
12th July 2022


Easy to get appointment with Nurse if you go to the surgery. Good follow up offered.

Suggested improvements
Better telephone connectivity

13th July 2022
Response from Beversbrook Medical Centre

Good Morning Dear Patient - Very many thanks for taking the time to log this positive review, it is most welcomed and appreciated. Your point reference the telephone connectivity with be passed to our Telecoms and IT Team. With best wishes - Julie Taylor - Patford House Partnership

Experience
Involvement
Cleanliness
Staff
Appointment
 
12th July 2022


The surgery staff and Doctors did all I wanted it to do and that was give me an appointment with I did have to wait because the doctor I specifically requested was VERY busy and I understood that as I know he was in demand. And the help that was needed by the doctor and I’m very grateful.

Suggested improvements
There is nothing at all just keep it up. As much better than the past.

13th July 2022
Response from Beversbrook Medical Centre

Good Morning Dear Patient - Very many thanks for taking the time to log this positive review, it is most welcomed and appreciated. With best wishes - Julie Taylor - Patford House Partnership

Experience
Involvement
Cleanliness
Staff
Appointment
 
9th July 2022


It has been easy to have appointments when booking online. Text messages are sent out reminding patients about appointments which is excellent. Then requesting to know which days you're available for appointments. I then got reply straight away. I have seen the surgery improving so much in recent years. Drs , nurses, administrators and receptionists worked so hard during Covid 19 pandemic. Well done. We're proud of all of you. Thank you.

Suggested improvements
So far so good...!

11th July 2022
Response from Beversbrook Medical Centre

Good Morning Dear Patient - Very many thanks for taking the time to log this positive review, it is most welcomed and appreciated. With best wishes - Julie Taylor - Patford House Partnership

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s