Beversbrook Medical Centre

Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 1 2 3 4 5 641 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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#sayThankYou

Just wanted to say thank you to Olivia Wong, we had a video and phone call yesterday to discuss the ongoing problem with my leg. Within the constraints of covid-19 and not being able to have a physical examination she conducted a good interview with me. Diagnosing my problem has been difficult and complex from the start. She and I think with the help of others decided a further course of two abx might be the best treatment. She and everyone involved with me over the weeks have done their best under difficult circumstances and I appreciate it.

28th April 2020
1 2 3 4 5
Written by a patient
24th April 2020

I had a visual conference call with Clinician Olivia, who is new to the profession. She has a wonderful and relaxing manner that put me at ease, and made sure that our conversation started on a friendly note. I was very pleased that following-on from my initial call and form filling, that I was contacted within a couple of hours. The outcome of my discussions with Olivia made me feel more relaxed about my condition, whilst making me understand how my condition might be treated. Overall an excellent customer experience. Well done!

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
21st April 2020

I was given an emergency phone appointment, it has been 4 days and no one has called me. I have tried calling them and I can’t get through.

3rd May 2020
Response from Beversbrook Medical Centre

Hello there, I am very sorry to hear that this has been your experience. I would like to offer to look into this personally if you would be so kind as to contact me at emmybutcher@nhs.net. Under the current COVID-19 restrictions we are trying to ensure that patients have access to the right clinical care to meet their needs, mostly we have been offering video or telephone appointments to consult with our patients. I am sorry that this did not work for you in this instance. I hope to hear from you soon so that I can resolve this matter for you and thank you for bringing this to my attention. Kindest regards - Emmy Butcher, Managing Partner

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
#sayThankYou

I was concerned about my 5 month old baby and after a video consultation I was requested to attend an appointment. I was concerned about visiting a surgery at this time but all the staff were highly professional and the steps taken to reduce transmission were superb. I was really happy with the support they gave us and so pleased I got her checked out. Thank you.

17th April 2020
#sayThankYou

Dr David Bowen Thank you for reassuring me, during my. Telephone appointment on the 16th April

17th April 2020

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Beversbrook Medical Centre was awarded the iWantGreatCare certificate of excellence in 2020 for delivering outstanding care.

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Resources

Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s