Beversbrook Medical Centre
Written by a patient
21st April 2020
I was given an emergency phone appointment, it has been 4 days and no one has called me.
I have tried calling them and I can’t get through.
3rd May 2020
Response from Beversbrook Medical Centre
Hello there, I am very sorry to hear that this has been your experience. I would like to offer to look into this personally if you would be so kind as to contact me at firstname.lastname@example.org. Under the current COVID-19 restrictions we are trying to ensure that patients have access to the right clinical care to meet their needs, mostly we have been offering video or telephone appointments to consult with our patients. I am sorry that this did not work for you in this instance. I hope to hear from you soon so that I can resolve this matter for you and thank you for bringing this to my attention.
Kindest regards - Emmy Butcher, Managing Partner