Beversbrook Medical Centre

Beversbrook Medical Centre 2023-01-03 Person 5 5 0

Together with my family, I have been taking care of my mother's complex health condition at a very critical time during strikes and A&E surges. We have even had to call ambulances on multiple occasions. That is before we discovered the expert help of the practice manager Julie Taylor and the various doctors (Dr Church, Dr Astin and Dr Brizell who have all been involved) at Patford House/Beversbrook Surgery. Without them, I dread to think what the outcome might have been. I have updated the team with emailed images of oedema, shared worrying oximeter stats, sent requests for urgent medicines and the rest. Julie's response has been fantastic. I have been overwhelmed by not just the support, but the kindness our family has been shown. I am a firm believer in keeping doctors updated with information in a concise and easy-to-read manner, that way they are aware of facts and a bit of history and are better able to make clinical judgements and to help. Too often doctors and surgeries are criticised and to my mind this just isn't fair. Help them to help you! Calne is also very fortunate in having the amazing Northlands Chemist who keep long opening hours. The staff there are excellent.

Encourage older people to keep you updated about their problems rather than suffer in silence until they hit crisis point. Communication is key. I would, however, level this comment at the NHS as a whole.

Beversbrook Medical Centre 2023-01-03 Person 1 5 0

I'm fed up still hearing that reason for trying to get hold of a doctor is still down to COVID. trying to get phone the doctors surgery is a nightmare.. there keep telling us that technology makes our life better ( in some cases probably true) but for us .I think it's just made life worse.lets go back 20 years ago when life was so much easier and we could see a doctor

Answer the phone when it rings

Beversbrook Medical Centre 2022-12-12 Person 1 5 0

Impossible to see a GP, such a frustrating system when you’re feeling ill.

Same day appointments with helpful staff who show some empathy.

Beversbrook Medical Centre 2022-11-29 Person 4 5 0

What a dreadful set-up this new P.O.D. System is! Been trying to get through to order repeat prescription now for over two weeks…. this morning I was 57th in the queue waiting to be answered.

Not use P.O.D. System

Beversbrook Medical Centre 2022-11-28 Person 1 5 0

The issue have been having has been ongoing for months. It started with my first annual review in March 2022. My bloods were taken and BP measurec. It was found my BP was raised and I had to take a weeks measurements at home, still higher than normal. Dr Hughes recommended an adjustment of my medication which was signed off in June. I slso mentioned that despite my thyroid results being 'normal' I was experiencing symptoms of Hypothyroidism......this was ignored. I then receive a text informing me that another annual review was necessary to bring my review dat in line with my birth date. The first date I was given was not acceptable due to work commitments. I was then dictated another date but unable to reply to the text, again I was unable to attend due to not being in the country. Because I didn't attend I received a very blunt threatening text telling me thete could be consequences for not attending. I raised a complaint against this text and the fact the impersonal methods employed by Padford House hinder the patient. I have now completed the second review only to be firstly told via text my thyroid levels are not vorrect and I need to lower my dosage (the dosage I have been on for 3 years), I raised concern about this and received a phone call from a practitioner who admitted not being qualified on my matter. I visited the surgury to speak to a medical professional but didn't manage to bypass the obviously more qualified receptionists...... I did manage to get a telephone appointment with a doctor who then told me my thyroid levels were within range (strange as that contradicts earlier reports). I am now waiting to hear back what advice the Endocrinologist has to say reference my ongoing symptoms. I now found out this morning that I'm unable to order a repeat prescription due to the fact my review has not yet been signed off by a clinician. How is such a breakdown in communication possible the administration ineptitude is unbelievable. I truly believe because I've constantly made complaints and highlighted the shortcomings of Beversbrooke surgury there is a deliberate attempt to provide me with second if not third rate care.

Listen to the patient. Make the receptionists aware they are receptionists and not medical professionals. Improve the administration personnel.