Beversbrook Medical Centre

Beversbrook Medical Centre 2023-06-14 Person 2 5 0

Given the low ratings on reviews and the almost unanimous complaints about getting appointments, why is it the first and biggest thing on the website a big QR code trying to get even more patients to register? You cannot cope and provide a good service to those you already have.

I suggest you concentrate on helping those current patients to get timely appointments, rather than take on more which will almost certainly not improve the situation....

Beversbrook Medical Centre 2023-06-08 Person 0 5 0

Every time I need to book an appointment for one of my children to see a doctor it fills me with dread and anxiety, as I know I’ll have a long stressful process of trying to get an appointment. Firstly when my baby was a few months old he was poorly I tried ringing no answer, I went into the surgery, the receptionist tried to send me away and to fill out an online request, luckily I did not leave the surgery as this was a waste of time as he was so young you could not do this process anyway. Was told I would receive a text message. I had to go back into the surgery at Beversbrook 3 times until finall I got an appointment at another branch but not urgently. Now comparing the treatment of my 1st born son ( which was excellent, if I Called up I could get through and as soon as I mentioned newborn, whether that be a rash, bad chest, they would always get me in that day as urgent). I had another bad experience trying to get my 2nd born son in with suspected scarlet fever & needed antibiotics, I explained the urgency as he had been coughing so much, blood was on the pillow that morning. Again could not get through on the phone. Went into surgery was told again by receptionist to fill out online request, he was under 4years old so was unable to do this again. Extremely frustrating at an already stressful time. I kept calm. Was told I would receive a text with appointment. When I finally got an appointment to see the doctor she did not diagnose scarlet fever and we were sent on our way. Later the next day my son was rushed to hospital with a raging temperature and delirious and immediately diagnosed with scarlet fever and the antibiotics given. I am now currently in the process of trying to get my 1st born son who is now 7years old seen for a earache and white growth in his ear so far we have had a phone call from a doctor and steroid spray given. After relentless attempts online and in surgery and over the phone to make an appointment. Wish me luck in trying to get a doctors appointment soon for my son where a doctor can look in his ear.

Everything. Start to bring back the care. Not just go online response. Especially if they are too young to go through this process. At least know the system yourselves, otherwise the public have no chance.

Beversbrook Medical Centre 2023-06-06 Person 1 5 0

I was asked by a text to make an appointment and according to the website I was told I could do this using systems online. However, when I logged on to my account and tried to do this it said that this device was unavailable. It would be good if information you were given was consistent. I am writing this trying to get through on the phone - it would save everyone time if I could book on line. The phone says I can press 0 to get someone to call me back but I have no faith this would happen if I did do this.

Make it possible to book appointments on line

Beversbrook Medical Centre 2023-06-06 Person 2 5 0

Didn’t revive a call back, unacceptable

Everything

Beversbrook Medical Centre 2023-06-02 Person 1 5 0

Dysfunctional medical facility. Nobody communicates. No one returns a call. NOT EVERYONE USES ONLINE. STOP FORCING PEOPLE TO BOOK APPOINTMENTS ONLINE AS YOUR SYSTEM DOESNT WORK. No one listens. Staff send out messages claiming u haven’t turned up to an appointment AFTER THEY have cancelled it. Then when you try and find out what is going on they have no answer. This has happened twice to me now. They take no accountability for their own screwups. They even told my suicidal daughter to ‘just be normal’. The lady with the American accent on reception, I hope will try and save the practice but I’m afraid it’s beyond saving. She is great.

Start listening to people. Don’t rely on technology. Let people book appointments the normal, original way as well. Have this type of survey in writing, too. Let patients see their actual doctor. Not a computer who keeps telling them to go to A&E as that is really panicky.