Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
925
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2023-11-29
Person
0
5
0
29th November 2023
My husband’s oncologist contacted the surgery last week to ask that they issue an urgent prescription ahead of chemotherapy. Not only was there no response but no one has since replied to his request for a call back.
A couple of weeks ago the surgery also failed to progress a prescription for painkillers which my husband needed for cancer pain.
We will now be moving to another surgery.
Suggested improvements
Timely responses to a patient needing critical care.
3rd January 2024
Response from Beversbrook Medical Centre
Dear Patient, We are very sorry for the challenges you have faced. We understand your husband's care is crucial, and we are disappointed to hear about the unresponsiveness you encountered. Your decision to change surgeries is understandable given these circumstances but if you would like to discuss anything further, please do contact me on julie.taylor167@nhs.net
Beversbrook Medical Centre
2023-11-03
Person
2
5
0
3rd November 2023
55 minutes in the waiting room waiting for my appointment and still the only explanation is “running a little behind”. Appreciate things happen but no explanation on any possible delay on checking in and no updates ongoing. While sat waiting I overheard a fellow patient get a hard time for being 4 minutes late for her appointment !!
Then finally see the doctor to be told it could have been done over the phone !legend they asked to see me in person
Suggested improvements
Communication
6th November 2023
Response from Beversbrook Medical Centre
Dear Patient, Thank you for taking the time to share your feedback with us, we apologise for the extended wait time you experienced during your recent visit. We understand how frustrating it can be to wait without clear communication about the delay. We value your feedback as it helps us enhance our services and provide better experiences for our patients. Kind regards, Julie Taylor - Operations Manager and Complaints Lead
Beversbrook Medical Centre
2023-11-02
Person
5
5
0
2nd November 2023
Communication is fantastic via online services. Quick responses and appointments given when needed. Friendly and helpful staff and always try to help the best they can.
Suggested improvements
Nothing.
6th November 2023
Response from Beversbrook Medical Centre
Dear Patient, Thank you so much for your kind words and positive feedback! We greatly appreciate your recognition of our efforts to provide excellent communication and service through our online platform. Our team is dedicated to ensuring a seamless and efficient experience for our patients. Kind regards, Julie Taylor - Operations Manager and Complaints Lead
Beversbrook Medical Centre
2023-10-09
Person
2
5
0
9th October 2023
Why is it so hard to get an appointment?
I have tried to contact via patches-as the receptionist advised. (I’m still unsure why she wasn’t able to just book me one when I asked her.)
I’ve called and can never get through and no one calls back on the call back option.
I ended up leaving a note on my prescription. A week later I then got an appointment sent via text which I can’t attend due to work. But I can’t cancel it or request it’s changed without calling and then I’m on hold for over an hour.
A month later and still no appt and I’ve had to stop taking the meds I want to discuss due to their side effects.
Your star ratings give an un realistic view as they ask about cleanliness of the surgery etc not the actually running of it which is dreadful.
Suggested improvements
Everything I’ve mentioned above.
24th October 2023
Response from Beversbrook Medical Centre
Dear Patient, Thank you for your feedback. We are sorry to hear about the frustration and inconvenience you've experienced in trying to schedule an appointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on julie.taylor167@nhs.net. Best Wishes, Julie Taylor.
Beversbrook Medical Centre
2023-09-21
Person
0
5
0
21st September 2023
My Daughter has had her appointment at Bevers brook, moved by text to Sutton Benger, with 50 minutes notice this morning. She has been suffering diabetic Hypo's and with that short notice I can not drive her. Why move people to a different surgery !!!! She has been trying to get an appointment for weeks, and finally got one at Bevers brook
not Sutton benger as someone in their great wisdom at the surgery has re- prescribed a medication that she cannot take with no face to face visit or a phone call. Are this surgery now employing Psychic medics???????
Suggested improvements
see patients within a week of requesting one, and get rid of the rude receptionist
29th September 2023
Response from Beversbrook Medical Centre
Dear Patient, We are sorry to hear about your frustrating experience. We understand the inconvenience caused by the sudden change in location and we regret the distress this has caused. We strive to ensure that such last-minute changes do not occur without valid reasons but are sometimes unavoidable. Your feedback is valuable and please accept our apologies for the inconvenience caused. If you would like to discuss issues further I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s