Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
925
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2023-02-10
Person
4
5
0
10th February 2023
You have to wait to long to be seen
Suggested improvements
I received a message requesting some feedback
Unfortunately I am unable to access Google
but happy to on your website.
I understand the difficulties, GP practice are under however I have had excellent experiences.
The staff are so helpful
14th February 2023
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to leave this positive review. It is good to hear you have had excellent experiences and found staff to be helpful. With best wishes - Julie Taylor - Operations Manager
Beversbrook Medical Centre
2023-02-08
Person
0
5
0
8th February 2023
I TAKES AGES TO GET IN TOUCH BY PHONE, THE STAFF ARE FRIENDLY BUT NOT THAT HELPFUL AND I HAVE TRIED THE ONLINE SYSTEMS WITH NO LUCK. THE DOCTORS AND NURSES ARE GREAT WHEN YOU GET TO SEE THEM. THE ADMIN STAFF AND ONLINE SYSTEM ARE WORSE THAN USELESS .
Suggested improvements
LET THE STAFF MAKE APPOINTMENTS AND PASS ON MASSAGES IMPROVE WAIT TIMES ON PHONE CALLS
14th February 2023
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. We would welcome the opportunity to discuss all points in detail - if you would like to email beversbrook@nhs.net and ask for Paula to make contact I know she would welcome the opportunity to discuss all avenues open to patients for appointment planning and all other patient related matters. Since sending your message we have gone live with a new phone system and we hope patients are finding a better service than our older phone system and we are very hopeful of much improved waiting times. Best wishes - Julie Taylor - Operations Manager
Beversbrook Medical Centre
2023-02-06
Person
0
5
0
6th February 2023
Why is it so hard to get an appointment these days?
Well over a month ago we were told Doctorlink was closing down (the day before it did!!!) and whilst it was no substitute for actually talking to someone I managed to get a call back appointment in a timely fashion after jumping through it's hoops.
Now we have a system called PATCHS which appears to not actually be up and running over a month later.
Same day urgent care garners a screen stating there are no appointments available.
SystmOnline has not allowed booking appointments for years.
You push all these on line methods of getting appointments but none of them work.
Also the website is a mess, with out of date links (do we really need to know your Christmas opening hours? ... it's February!), and a very poor design and layout.
I suggest you sack your website developments team and employ more people to answer the phones and actually deal with peoples queries.
When we registered with Beversbrook seven years ago, we were really impressed with the level of service, it really was outstanding.
It has gone down hill so much since merging with Patford house it is unrecognisable.
Suggested improvements
What could you do better? Almost everything unfortunately.
14th February 2023
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. We would welcome the opportunity to discuss all points in detail - if you would like to email beversbrook@nhs.net and ask for Paula to make contact I know she would welcome the opportunity to discuss all avenues open to patients for appointment planning and all other patient related matters. Best wishes - Julie Taylor - Operations Manager
Beversbrook Medical Centre
2023-01-23
Person
0
5
0
23rd January 2023
Thought I would use the website and online services before trying to get a doctors appointment. SystmOnline, Patchs, Airmid - total confusion, there are no clear instructions as to what each one does! Apart from the need to contact the surgery to register.
Then tried the contact us drop down menu - waste of time. Then tried the how can we help today icon - waste of time.
Absolutely appalling website, that is totally out of date and irrelevant for patients.
Suggested improvements
Redesign your website and make it patient focussed
26th January 2023
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. We would welcome the opportunity to arrange a meeting for you to talk about all services that are open to patients which is under constant review. If you would like to email beversbrook@nhs.net and ask for Paula to make contact I know she would welcome the opportunity to engage. Best wishes - Julie Taylor - Operations Manager
Beversbrook Medical Centre
2023-01-20
Person
0
5
0
20th January 2023
Came in to get a meds review and was told I would have to wait a month.
Suggested improvements
Everything from attitude of receptionist who spend all their time chatting (date 20th Jan) and optimisation of service.
26th January 2023
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. Medication reviews are in most cases planned a month in advance - allowing the clinicians more time to deal with urgent care matters that arise daily - it would not stop this issue of any medication that is needed. I am sorry to hear you found the receptionist were chatting - I imagine you mean general chit chat - which is not acceptable. We do have new staff being trained so I would hope perhaps it was discussions reference our processes. If you would like to discuss any patient services matters further please do email beversbrook@nhs.net and ask for Paula who I know would be happy to engage. Best wishes - Julie Taylor - Operations Manager
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s