Beversbrook Medical Centre

Beversbrook Medical Centre 2023-04-05 Person 0 5 0

System is totally broken at this surgery. Both me, my partner and my children have tried to get appointments in recent weeks to be faced with a huge amount of unnecessary barriers. Firstly you wait on hold for ages and ages. To then Say they will get a community pharmacist to call you because they can prescribe but in reality I’ve spoke to 3 different ones who all couldn’t prescribe anything and even they say they get this all the time from the surgery and they cannot prescribe only things like throat spray but not antibiotics my partner needed for tonsillitis. I waited for 4 weeks for a call to book an appointment from the booking team for an urgent issue! Then my 8 year old daughter is currently in severe pain with an ear infection and we’ve wanted 48 hours for a call back with an appointment to be told to call 111 if we don’t want to wait. Absolutely disgusting and a total joke. Fobbed off constantly, pass the buck, waste time by passing you around the houses whereas if you just get seen by the doctor in the first instance then all these other people’s time wouldn’t be wasted and the patient wouldn’t suffer!

Everything!

Beversbrook Medical Centre 2023-03-15 Person 0 5 0

I would not give this one star if I had the choice. The system for appointments is shambolic. We now have to try and contact the receptionist (impossible unless you visit in person) who then initiate another level of bureaucracy. A third third party is supposed to send an e mail with suggested dates. My wife did this. Nothing received after 5 days. Visited again. Nothing received after 3 days. We phone 111 - get an appointment for next day at Sutton Benger which is miles away but better than nothing. Ms Taylor I have read the feed back going back to 2021. It does not make good reading and you are not new now.

All of it. My name is Cliff Bassett by the way - not anonymous so you cannot leave the excuse that you can do nothing about contacting me. I am happy for you to do so.

Beversbrook Medical Centre 2023-03-14 Person 1 5 0

I have been waiting for an appointment now for over a month. Every week I visit the surgery in Sutton Benger to ask and I’m told they will send an email to the bookings team as they aren’t allowed to make bookings. The bookings team still have not contacted me. Last week I was told by the receptionist I should have heard as it was showing on the system as “over due” and she’d email again. It’s been another 5 days and nothing. Tried to call the bookings line but I’ve been on hold, again for over half an hour. It is very poor.

Made an appointment.

Beversbrook Medical Centre 2023-03-06 Person 0 5 0

Been told to go on to same day urgent care on the website. Logged on for last week at 6am when getting up with the kids and automatically told there is no appointment for this day. Also says not for under 5 so I called to get my son an appointment and no appointments given still.

Have appointments available online or actually give someone appointment when they call

Beversbrook Medical Centre 2023-02-28 Person 0 5 0

I have been told after a blood test that I needed a face to face appointment with a doctor to discuss. This was on the 16th February and after chasing 3 times I still have not received one. This is totally unacceptable and am still none the wiser as to why my blood test is abnormal or or any further treatment. My only option is to take this matter higher. The surgery was great when it was just Patford house the merger has `brought the standards down and to see a doctor is impossible. Something needs to be done and soon.

Give out face to face appointments when asked for