Beversbrook Medical Centre

Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 923 reviews

Reviews

Recommend
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15th March 2023


I would not give this one star if I had the choice. The system for appointments is shambolic. We now have to try and contact the receptionist (impossible unless you visit in person) who then initiate another level of bureaucracy. A third third party is supposed to send an e mail with suggested dates. My wife did this. Nothing received after 5 days. Visited again. Nothing received after 3 days. We phone 111 - get an appointment for next day at Sutton Benger which is miles away but better than nothing. Ms Taylor I have read the feed back going back to 2021. It does not make good reading and you are not new now.

Suggested improvements
All of it. My name is Cliff Bassett by the way - not anonymous so you cannot leave the excuse that you can do nothing about contacting me. I am happy for you to do so.

23rd March 2023
Response from Beversbrook Medical Centre

Thank you for your online message Mr Bassett and I am very sorry to hear of your disappointment. I note you have decided to move to a new Practice and we completely respect your decision to do this. You indicate you would welcome contact from us and I would be happy to have a clearer understanding of your frustrations so I will be happy to make contact with you n the first instance via email. Best wishes - Julie Taylor - Operations Manager

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14th March 2023


I have been waiting for an appointment now for over a month. Every week I visit the surgery in Sutton Benger to ask and I’m told they will send an email to the bookings team as they aren’t allowed to make bookings. The bookings team still have not contacted me. Last week I was told by the receptionist I should have heard as it was showing on the system as “over due” and she’d email again. It’s been another 5 days and nothing. Tried to call the bookings line but I’ve been on hold, again for over half an hour. It is very poor.

Suggested improvements
Made an appointment.

15th March 2023
Response from Beversbrook Medical Centre

Dear Patient - I am so sorry to hear of these frustrations and I apologise. As your message is anonymous I am unable to address here for you but if you would like to email me on julie.taylor167@nhs.net I will be pleased to look into this and have it resolved quickly for you. Best wishes - Julie Taylor - Operations Manager

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6th March 2023


Been told to go on to same day urgent care on the website. Logged on for last week at 6am when getting up with the kids and automatically told there is no appointment for this day. Also says not for under 5 so I called to get my son an appointment and no appointments given still.

Suggested improvements
Have appointments available online or actually give someone appointment when they call

13th March 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to write this review and we are sorry to hear of the frustrations you faced. The same day urgent care generally open from 8am so I think perhaps at 6am you were seeing the previous days "full allocation". I know this morning the allocation was full by 9am and that is fairly usual for a Monday morning. Generally I have seen appointments still available at 10 and 11am but they do go quick - the demand is always high. If you would like some assistance in planning your current need for your son I would welcome an email to julie.taylor167@nhs.net and would be pleased to help. Best wishes - Julie Taylor - Operations Manager

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28th February 2023


I have been told after a blood test that I needed a face to face appointment with a doctor to discuss. This was on the 16th February and after chasing 3 times I still have not received one. This is totally unacceptable and am still none the wiser as to why my blood test is abnormal or or any further treatment. My only option is to take this matter higher. The surgery was great when it was just Patford house the merger has `brought the standards down and to see a doctor is impossible. Something needs to be done and soon.

Suggested improvements
Give out face to face appointments when asked for

6th March 2023
Response from Beversbrook Medical Centre

Dear Patient - Thank you for taking the time to write this review and we are very sorry to hear of your disappointment. As this message is anonymous I cannot resolve the detail here but I would welcome an email to julie.taylor167@nhs.net and I will do my very best to assist. Best wishes - Julie Taylor - Operations Manager

Experience
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Rating not given.
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17th February 2023


Horrendous experience. I am in severe pain with a back problem to the point of being agent able to stand or walk and am having to chase constantly to request medication to manage this. The incident started two weeks ago (with an out of hours 111 attendance who issued a particular medicine to ease what was a 10/10 pain) and I am still very much in the acute phase. After much chasing a repeat script was issued for a 5 day supply (that was over a week ago) and I am now rationing that as there is no sign of them being willing to prescribe further or discuss alternatives with me. I have repeatedly indicated in my messages that I would be happy to discuss the request with a gp as I do appreciate the medication in question is not suitable long term and has addiction risks. A look on the NHS website suggests it can be used for up to 4 weeks however before needing to be reduced and I am only at 2 weeks today. A phone appointment has been made for me on March 15th but I’m not quite sure what they expect me to do for the next month! There is absolutely no pro activity from the surgery - I am doing the follow ups, chasing and contact constantly. Added to this I have a medical history that does raise a potential red flag with this current issue and that has not been picked up on. Not a surprise as they seem incapable of coding my medical record correctly. I will be looking to change surgery asap or even consider paying to use a private gp. I just want someone who actually cares about their patient.

Suggested improvements
Care about the patient and perhaps call to discuss the issue rather than hide behind the messaging on SystmOnline. Show some empathy.

21st February 2023
Response from Beversbrook Medical Centre

Dear Patient - Thank you for taking the time to write this review and we are very sorry to hear of your disappointment. As this message is anonymous I cannot resolve the detail here but I would welcome an email to julie.taylor167@nhs.net and I will do my very best to assist. Best wishes - Julie Taylor - Operations Manager

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Rating not given.
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Resources

Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s