Beversbrook Medical Centre

Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 923 reviews

Reviews

Recommend
Involvement
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26th April 2023


My son had an infected skin infection in his ear. Was told to go to Boots, the pharmacist told him he needed antibiotics. He spoke to the surgery again who basically said they couldn’t help as they had two Gp’s off sick. He phoned 111 and had to travel all the way to Swindon to sit for two hours to be given antibiotics.

Suggested improvements
Have GP’s or others available to prescribe antibiotics.

20th May 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
24th April 2023


I visited Sutton Benger surgery this morning having got an appointment with Dr. Church. The reception staff were very friendly and welcoming, making me feel relaxed. Dr. Church listened to all my concerns and took appropriate action…. so I left the surgery a contented patient. Well done, a commendable turn around after a few very difficult years. Barbara Land

Suggested improvements
Nothing

20th May 2023
Response from Beversbrook Medical Centre

Thank you so much for leaving this review. It is most welcomed and very much appreciated. Best Wishes – Julie Taylor – Operations Manager

Experience
Involvement
Cleanliness
Staff
Appointment
 
21st April 2023


In the process of moving surgeries as not acceptable that a child should have to wait to long for appointment mixed communication from gp ,nurse and reception not listening to parental views on medication at all even when evidence stated and suggestion by pharmacy and 111 rude in responses via messages no face to face asthma review for 3 years or more for one of my children currently awaiting a referral to chest clinic at hospital a long process to get through to anyone

Suggested improvements
Better communication better understanding of a parent views as they are with the child all the time faster responses and back up plans regarding medication not hiding behind txt messages to be passed on via reception

20th May 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Staff
Appointment
 
18th April 2023


The length of time waiting for someone to answer the telephone is not acceptable anything from 20- 60 minutes and to wait over a month for a face to face appointment is also unacceptable. The staff and doctors are very good, when you can get to see or talk to them

Suggested improvements
More receptionist to answer the telephone

20th May 2023
Response from Beversbrook Medical Centre

Thank you so much for leaving this review. It is most welcomed and very much appreciated. Best Wishes – Julie Taylor – Operations Manager

Experience
Involvement
Cleanliness
Staff
Appointment
 
5th April 2023


System is totally broken at this surgery. Both me, my partner and my children have tried to get appointments in recent weeks to be faced with a huge amount of unnecessary barriers. Firstly you wait on hold for ages and ages. To then Say they will get a community pharmacist to call you because they can prescribe but in reality I’ve spoke to 3 different ones who all couldn’t prescribe anything and even they say they get this all the time from the surgery and they cannot prescribe only things like throat spray but not antibiotics my partner needed for tonsillitis. I waited for 4 weeks for a call to book an appointment from the booking team for an urgent issue! Then my 8 year old daughter is currently in severe pain with an ear infection and we’ve wanted 48 hours for a call back with an appointment to be told to call 111 if we don’t want to wait. Absolutely disgusting and a total joke. Fobbed off constantly, pass the buck, waste time by passing you around the houses whereas if you just get seen by the doctor in the first instance then all these other people’s time wouldn’t be wasted and the patient wouldn’t suffer!

Suggested improvements
Everything!

20th May 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s