Beversbrook Medical Centre

Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 923 reviews

Reviews

Recommend
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8th June 2023


Every time I need to book an appointment for one of my children to see a doctor it fills me with dread and anxiety, as I know I’ll have a long stressful process of trying to get an appointment. Firstly when my baby was a few months old he was poorly I tried ringing no answer, I went into the surgery, the receptionist tried to send me away and to fill out an online request, luckily I did not leave the surgery as this was a waste of time as he was so young you could not do this process anyway. Was told I would receive a text message. I had to go back into the surgery at Beversbrook 3 times until finall I got an appointment at another branch but not urgently. Now comparing the treatment of my 1st born son ( which was excellent, if I Called up I could get through and as soon as I mentioned newborn, whether that be a rash, bad chest, they would always get me in that day as urgent). I had another bad experience trying to get my 2nd born son in with suspected scarlet fever & needed antibiotics, I explained the urgency as he had been coughing so much, blood was on the pillow that morning. Again could not get through on the phone. Went into surgery was told again by receptionist to fill out online request, he was under 4years old so was unable to do this again. Extremely frustrating at an already stressful time. I kept calm. Was told I would receive a text with appointment. When I finally got an appointment to see the doctor she did not diagnose scarlet fever and we were sent on our way. Later the next day my son was rushed to hospital with a raging temperature and delirious and immediately diagnosed with scarlet fever and the antibiotics given. I am now currently in the process of trying to get my 1st born son who is now 7years old seen for a earache and white growth in his ear so far we have had a phone call from a doctor and steroid spray given. After relentless attempts online and in surgery and over the phone to make an appointment. Wish me luck in trying to get a doctors appointment soon for my son where a doctor can look in his ear.

Suggested improvements
Everything. Start to bring back the care. Not just go online response. Especially if they are too young to go through this process. At least know the system yourselves, otherwise the public have no chance.

20th June 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Staff
Appointment
 
6th June 2023


I was asked by a text to make an appointment and according to the website I was told I could do this using systems online. However, when I logged on to my account and tried to do this it said that this device was unavailable. It would be good if information you were given was consistent. I am writing this trying to get through on the phone - it would save everyone time if I could book on line. The phone says I can press 0 to get someone to call me back but I have no faith this would happen if I did do this.

Suggested improvements
Make it possible to book appointments on line

20th June 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
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6th June 2023


Didn’t revive a call back, unacceptable

Suggested improvements
Everything

20th June 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Staff
Appointment
 
2nd June 2023


Dysfunctional medical facility. Nobody communicates. No one returns a call. NOT EVERYONE USES ONLINE. STOP FORCING PEOPLE TO BOOK APPOINTMENTS ONLINE AS YOUR SYSTEM DOESNT WORK. No one listens. Staff send out messages claiming u haven’t turned up to an appointment AFTER THEY have cancelled it. Then when you try and find out what is going on they have no answer. This has happened twice to me now. They take no accountability for their own screwups. They even told my suicidal daughter to ‘just be normal’. The lady with the American accent on reception, I hope will try and save the practice but I’m afraid it’s beyond saving. She is great.

Suggested improvements
Start listening to people. Don’t rely on technology. Let people book appointments the normal, original way as well. Have this type of survey in writing, too. Let patients see their actual doctor. Not a computer who keeps telling them to go to A&E as that is really panicky.

20th June 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Staff
Appointment
 
28th April 2023


Requested an appointment for my child's severe psoriasis after pharmacist said she needed treatment asap. requested a face to face so head could be seen. Got a phone call many days later after calling 3 times to find out why I hadn't received a call. Was prescribed something without her being seen. It went on raw open wounds causing burns. Rushed to urgent care who couldn't see her after 4.5 hours. So came home. Took another 2 weeks to get an appointment face to face. Appointments kept being made without my input and they were all at times when we were away. If I was allowed to speak to bookings I would be able to tell them instantly if appointment was suitable. each time I was given an appointment I had to return a message to say I couldn't do it, and another 2 days later another inappropriate appointment was made. Went in to surgery to book one and again couldn't do it as the request was sent elsewhere. Finally saw a GP, medication was far too strong, caused massive burns to childs head. Couldn't make an appointment on the phone for same day appointment and when I finally managed to try on the website, all appointments for the day were taken. My child is in pain. Urgent care is overrun, wait of 4+ hours to then be turned away with a skin complaint and told to see GP. Cannot see a GP! Unacceptable service for a child in pain for this many weeks

Suggested improvements
Allow me to make an appointment face to face at a time appropriate to my child and me and not when someone thinks I should be able to attend.

20th May 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

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Resources

Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s