Beversbrook Medical Centre

Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 923 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
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25th July 2023


If you ring for an appointment you are told to use same day urgent care or patches or your details are passed to the bookings team who then give an appointment via text. Phone reception and get given the wrong information or they are not able to do anything to help. Difficult to speak to a GP of choice, reliance upon external companies to provide GP support. Very dependant on patients being tech savvy and to jump through hoops to get appointments.

Suggested improvements
Be able to book appointments with your GP at the surgery (not wait weeks!) Speak to clinical staff onsite rather than through external companies who do not know you, yes they can read a medical record but very difficult to follow up from a different clinicians decisions and treatment plans.

27th July 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
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Rating not given.
Staff
Appointment
 
19th July 2023


1. Why are Patford House taking on new patients when they can’t even help the ones they already have. 2. I logged into urgent care for an appointment today and even with my NHS number you claimed I was not a patient at Patford House. I know I don’t have the easiest of surnames but with an NHS number provided that should not have been a problem. 3.I spoke to someone at the surgery about this at 8.09 told who me all today’s appointments had gone and to try Patches (the new Doctorlink) if I wanted an appointment as I would get an earlier appointment then if I booked through her (which is utterly ridiculous) why on earth do we have another app - surely one is enough, if they purport to doing the same thing. 4. Why do we have people at the surgery who can’t really help however nice they maybe., if you are feeling grotty you want someone to try and make you feel it’s not so bad , not constantly be told that you don’t exist by an app.I was also told that I would be contacting yes by the booking team (via text of course as.no one is capable of speaking to anyone). When I explained that when I have done this I always get sent appointments for the middle of the day which is hopeless when you work an hour away from home (even though I always mention this fact when I call). If people actually spoke to us they could probably gauge who is more in need. 5. I left. Beversbrook for many reasons and joined Patford House as they were so much better. I could get an appointment by speaking to someone, within a few days. I could go to my surgery in Sutton Benger (now on the off chance I win the appointment lottery (as opposed to a telephone consultation), I always get sent to Calne) and you’ve closed the dispensary which is such a shame as that was the one remnant of patient care that was left. Please I beg of you, stop taking on more patients, as you can’t look after the ones you have - or is it a numbers thing - the more patients you have, the better for the stats??? I know the medical profession is under pressure but this is just insane -because of this ludicrous system, people will be getting sicker than they need to be because they can’t see a doctor - which in turn will put more pressure on you. No one wants that.

Suggested improvements
Be able to get an appointment within a reasonable timeframe (days not weeks) without having to go online

27th July 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
7th July 2023


What do the bookings team actually do? Why can we not just phone up and make an appointment any longer? My Wife phoned to make an appointment a few weeks ago, was left waiting for the Bookings Team to sort it. Get one allocated by Text at an inappropriate time, which could be avoided if you could actually talk to someone to make a booking. She has now been waiting over a week for them to call back with an alternative appointment. What also is the purpose of all the 'on line' systems that seem to be in place now? SystmOnline, Airmid, Patchs ... what is the purpose of each of them? Why are there three systems, do any of them actually allow you to book an appointment at a time convenient to the patient?

Suggested improvements
Almost every aspect of the website and booking system needs to be improved to make it patient focused again. Get rid of the bookings team that sit behind the scenes in anonymity, and allow people to ring up and make an appointment on the phone, or on line without all the delays and non communication that currently exists.

27th July 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment
 
29th June 2023


My husband waited 6 weeks to see Dr Church, turned up yesterday, to be told that "he had called a couple of weeks back to cancel the appointment"....Utter rubbish, and then, was told that they couldn't make him another appointment, and that that he would have to wait for the 'bookings team' to call him back. Prior to this, another Dr that shall remain nameless, saw my son over a 'serious mental health issue' and was completely unhelpful, and dismissive, it was clear he was ill equipped to be dealing with such issues. It's impossible to get through on the phones without a ridiculous wait, and the Dr Link system is a joke! I have just picked up registration forms from Northlands as a result.

Suggested improvements
EVERYTHING!

27th July 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Staff
Appointment
 
14th June 2023


Given the low ratings on reviews and the almost unanimous complaints about getting appointments, why is it the first and biggest thing on the website a big QR code trying to get even more patients to register? You cannot cope and provide a good service to those you already have.

Suggested improvements
I suggest you concentrate on helping those current patients to get timely appointments, rather than take on more which will almost certainly not improve the situation....

20th June 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment
 
 

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Resources

Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s