Beversbrook Medical Centre

Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 923 reviews

Reviews

Recommend
Involvement
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2nd September 2023


So disappointed with the level of care shown to my mother. It has been impossible for her to get a face to face appointment. She is now so desperate that we have arranged for her to have a private appointment with a GP in Bath. The system is failing

Suggested improvements
Ensure elderly patients can get a face to face appointment

13th September 2023
Response from Beversbrook Medical Centre

Dear Patient, Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
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Rating not given.
Staff
Rating not given.
Appointment
 
14th August 2023


Appalling service. Waited on phone for 30 mins before call was answered. Requested a call from a clinician ( having been told I need to speak to one for a repeat prescription) only to be told I can have a phone call appointment in about 3-4 weeks or do an online appointment request and this has to be done first thing in the morning for a call back.

Suggested improvements
Answer the phone and provide a service!

1st September 2023
Response from Beversbrook Medical Centre

Dear Patient, Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Staff
Appointment
 
14th August 2023


I have been trying to get in contact with a doctor for over a week, I have tried both online services and calling the surgery and been unsuccessful in speaking to a doctor despite also being referred to the surgery by a pharmacist. Receptionist are less than willing to help me and insist I use the website which is unclear and unhelpful. When I finally managed to get my “patches” request viewed by a doctor they didn’t bother helping and just forwarded it to the pharmacist despite it being a clear infection needing antibiotics which was confirmed by the pharmacist. I am still yet to speak to a doctor and having to try the “same day urgent care option” which was previously fully booked.

Suggested improvements
It would have been helpful if the receptionist actually helped and gave useful advice. I find it appalling that I ring up and ask to book an appointment to be denied and told to use a website.

1st September 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan this. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
27th July 2023


Called the surgery today for an appointment, not necessarily urgent today but in next couple of days would have been fab. To which a rude lady answered the phone offered 4 weeks time or same day urgent care which I had already tried and was full. The lady on the phone replied with well what do you want me to do …. Seriously what has become of this surgery? They seem to go through staff daily, managed poorly which I assume is down to practice manager. How is no action being taken with this surgery !?

Suggested improvements
Have more empathy for patients who are clearly poorly and need gp treatment

1st September 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
26th July 2023


Process for getting an urgent appoint appears designed to confuse and obstruct. Calls are ignored / handed off to website and the website drops your request as no appointments are available. Very poor process that needs improvement.

Suggested improvements
Given an appointment over the phone. Schedule an appointment from the request once reviewed.

27th July 2023
Response from Beversbrook Medical Centre

Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
 

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Resources

Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s