Beversbrook Medical Centre

Beversbrook Medical Centre 2023-09-14 Person 1 5 0

I was taken to hospital by ambulance on 8/9/23 while away on holiday discharged and told to make a appointment with my GP 6 week waiting list for this said would see any doctor this week still waiting Web site says they are taking new patients why if they cannot accommodate the ones they have

offer on the day appointments

Beversbrook Medical Centre 2023-09-11 Person 1 5 0

Needed some urgent emergency medication. Was referred to the pharmacist, after being assured they could issue prescriptions, but after a few hours of waiting had a phone consultation and was told they couldn't prescribe that day. Sent back to the surgery, 3 phone calls later and ended up phoning 111 who referred me for a same day appointment at surgery. Phoned at 5 oclock to check this was correct - no appointments available so I would need to phone 111 again after hours. No communication from surgery to say they received the request from 111 but wouldn't be able to accomodate, so left waiting. Eventually got an out of hours GP phone call at 6pm (lasted 4 minutes!) and medication received by 6:30pm. Had started to call Patford House at 8:00am and condition worsened throughout the day. Unnecessary strain on other parts of the system to have an out of hours GP see me and need my medical history explained to them from scratch. Doctors and nurses are wonderful once you get to them, but when you rarely interact with the surgery the number of options to communicate is too confusing (Systmonline, patches, same day urgent care). Please simplify and stop expecting patients to do so much leg work/chasing for simple requests (especially when they are feeling really very unwell!).

Communicate when you aren't going to be able to get an appointment so you can make other plans Simplify all the options and systems on your website (especially hard to navigate on a phone) Give correct information to the patient about what each service can do

Beversbrook Medical Centre 2023-09-02 Person 0 5 0

So disappointed with the level of care shown to my mother. It has been impossible for her to get a face to face appointment. She is now so desperate that we have arranged for her to have a private appointment with a GP in Bath. The system is failing

Ensure elderly patients can get a face to face appointment

Beversbrook Medical Centre 2023-08-14 Person 0 5 0

Appalling service. Waited on phone for 30 mins before call was answered. Requested a call from a clinician ( having been told I need to speak to one for a repeat prescription) only to be told I can have a phone call appointment in about 3-4 weeks or do an online appointment request and this has to be done first thing in the morning for a call back.

Answer the phone and provide a service!

Beversbrook Medical Centre 2023-08-14 Person 0 5 0

I have been trying to get in contact with a doctor for over a week, I have tried both online services and calling the surgery and been unsuccessful in speaking to a doctor despite also being referred to the surgery by a pharmacist. Receptionist are less than willing to help me and insist I use the website which is unclear and unhelpful. When I finally managed to get my “patches” request viewed by a doctor they didn’t bother helping and just forwarded it to the pharmacist despite it being a clear infection needing antibiotics which was confirmed by the pharmacist. I am still yet to speak to a doctor and having to try the “same day urgent care option” which was previously fully booked.

It would have been helpful if the receptionist actually helped and gave useful advice. I find it appalling that I ring up and ask to book an appointment to be denied and told to use a website.