Beversbrook Medical Centre

Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 923 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
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2nd November 2023


Communication is fantastic via online services. Quick responses and appointments given when needed. Friendly and helpful staff and always try to help the best they can.

Suggested improvements
Nothing.

6th November 2023
Response from Beversbrook Medical Centre

Dear Patient, Thank you so much for your kind words and positive feedback! We greatly appreciate your recognition of our efforts to provide excellent communication and service through our online platform. Our team is dedicated to ensuring a seamless and efficient experience for our patients. Kind regards, Julie Taylor - Operations Manager and Complaints Lead

Experience
Involvement
Cleanliness
Staff
Appointment
 
9th October 2023


Why is it so hard to get an appointment? I have tried to contact via patches-as the receptionist advised. (I’m still unsure why she wasn’t able to just book me one when I asked her.) I’ve called and can never get through and no one calls back on the call back option. I ended up leaving a note on my prescription. A week later I then got an appointment sent via text which I can’t attend due to work. But I can’t cancel it or request it’s changed without calling and then I’m on hold for over an hour. A month later and still no appt and I’ve had to stop taking the meds I want to discuss due to their side effects. Your star ratings give an un realistic view as they ask about cleanliness of the surgery etc not the actually running of it which is dreadful.

Suggested improvements
Everything I’ve mentioned above.

24th October 2023
Response from Beversbrook Medical Centre

Dear Patient, Thank you for your feedback. We are sorry to hear about the frustration and inconvenience you've experienced in trying to schedule an appointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on julie.taylor167@nhs.net. Best Wishes, Julie Taylor.

Experience
Involvement
Cleanliness
Staff
Appointment
 
21st September 2023


My Daughter has had her appointment at Bevers brook, moved by text to Sutton Benger, with 50 minutes notice this morning. She has been suffering diabetic Hypo's and with that short notice I can not drive her. Why move people to a different surgery !!!! She has been trying to get an appointment for weeks, and finally got one at Bevers brook not Sutton benger as someone in their great wisdom at the surgery has re- prescribed a medication that she cannot take with no face to face visit or a phone call. Are this surgery now employing Psychic medics???????

Suggested improvements
see patients within a week of requesting one, and get rid of the rude receptionist

29th September 2023
Response from Beversbrook Medical Centre

Dear Patient, We are sorry to hear about your frustrating experience. We understand the inconvenience caused by the sudden change in location and we regret the distress this has caused. We strive to ensure that such last-minute changes do not occur without valid reasons but are sometimes unavoidable. Your feedback is valuable and please accept our apologies for the inconvenience caused. If you would like to discuss issues further I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Staff
Appointment
 
14th September 2023


I was taken to hospital by ambulance on 8/9/23 while away on holiday discharged and told to make a appointment with my GP 6 week waiting list for this said would see any doctor this week still waiting Web site says they are taking new patients why if they cannot accommodate the ones they have

Suggested improvements
offer on the day appointments

21st September 2023
Response from Beversbrook Medical Centre

Dear Patient, Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations, disappointment and difficulty accessing an appointment. If you would like to meet to discuss this further, I would welcome the opportunity to do this. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
11th September 2023


Needed some urgent emergency medication. Was referred to the pharmacist, after being assured they could issue prescriptions, but after a few hours of waiting had a phone consultation and was told they couldn't prescribe that day. Sent back to the surgery, 3 phone calls later and ended up phoning 111 who referred me for a same day appointment at surgery. Phoned at 5 oclock to check this was correct - no appointments available so I would need to phone 111 again after hours. No communication from surgery to say they received the request from 111 but wouldn't be able to accomodate, so left waiting. Eventually got an out of hours GP phone call at 6pm (lasted 4 minutes!) and medication received by 6:30pm. Had started to call Patford House at 8:00am and condition worsened throughout the day. Unnecessary strain on other parts of the system to have an out of hours GP see me and need my medical history explained to them from scratch. Doctors and nurses are wonderful once you get to them, but when you rarely interact with the surgery the number of options to communicate is too confusing (Systmonline, patches, same day urgent care). Please simplify and stop expecting patients to do so much leg work/chasing for simple requests (especially when they are feeling really very unwell!).

Suggested improvements
Communicate when you aren't going to be able to get an appointment so you can make other plans Simplify all the options and systems on your website (especially hard to navigate on a phone) Give correct information to the patient about what each service can do

13th September 2023
Response from Beversbrook Medical Centre

Dear Patient, Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
 

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Resources

Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s