Beversbrook Medical Centre

Beversbrook Medical Centre 2022-10-18 Person 2 5 0

An appointment was made for my daughter’s annual health check, this was made well over a month ago although 3 months out of date. The morning before the appointment she was sent a message saying that her appointment was going to be moved at this point she had a meltdown, I sent a message asking them to be aware that she has Autism and change causes anxiety and in turn can cause a seizure. The receptionist responded by leaving us at the surgery that she is familiar with although a different time which I can manage with supporting her. At the appointment which was over 30 minutes late, the doctor went over her meds. She tried to dismiss us, I then asked her was she going to do blood pressure etc, she stated it’s only a med check. I explained that it was her annual health check, she stated that she hadn’t been told this but would expect that for even a med check for certain meds this would require certain health checks to be done? She did do them and explained that she would call us later as she didn’t have enough time to ask other questions, the original appointment was a double appointment! She did call later that afternoon. Unfortunately and sadly for us this has been the final issue and we have decided to move to another surgery. We have stayed as our daughter needs continuity but feel after her having a major health scare and this being dismissed we can’t stay here any longer.

Things that could have been done better…. Sadly I feel the list is too long, when we turned up even the receptionist looked like she didn’t want to be there.

Beversbrook Medical Centre 2022-10-11 Person 4 5 0

Unfortunately there are too many people in the area and healthcare suffers. I don’t know what the answer is but the Surgery is struggling with making appointments.

Why does it take so long to see your own Doctor. Just some suggestions Walk In Clinic for urgent cases. Or maybe just two Drs assigned for Senior Patient Care. Might help with Appointments.

Beversbrook Medical Centre 2022-10-09 Person 3 5 0

As my surgery is Patford House, generally my appointments at Beversbrook are managed by them, who are extremely helpful and efficient.

The care I received at Beversbrook was impeccable, as they have been in all the previous experiences I have had at the surgery.

Beversbrook Medical Centre 2022-10-06 Person 4 5 0

I have been under Ahilan for the last couple of weeks with my Mental health and he has been great and supportive with getting me back on track. He made sure I was involved with my care and any decisions that needed to be made. I know he is only a message away and will reply as soon as he can.

When offered an appointment and it isnt suitable, I have replied back to the message saying this wasnt suitable, but have heard nothing. So more communication would be lovely!

Beversbrook Medical Centre 2022-10-03 Person 2 5 0

On several occasions when I have arrived for my appointments I have been told that the appointment is at a different surgery to the one I was advised when I booked the appointment. The first few times I thought it was my mistake, but since this continued to happen I take careful note of where the appointment is located. At the time of booking, I double checked with the receptionist on the phone, wrote the location in my notebook and diary immediately. Once again on this occasion - at least the third time since I started being careful - I arrived and the receptionist told me a different surgery to when I booked. I cannot be the only patient experiencing this, arriving to the appointment as instructed only to be told the computer has the appointment at a different location. I insisted to the receptionist that I had been told the appointment was a beversbrook. She was helpful and a nurse managed to squeeze us in. On a previous occasion I was told that if I didn't make it across town with twin toddlers in time for the original appointment it would be marked on my record as none attendance. This continuing mistake by the surgery is stressful and inconvenient. I resent being blamed for the surgery's mistake. I agree with other reviews that the organisation of Beversbrook has deteriorated since it joined the Platform house partnership.

What you can do better is: Correct whatever is wrong with your process that the location at the time of booking and the location at the time of attendance is altered without informing the patient. Improve your text reminder format to make the location MUCH clearer. Showing the location as "Paterford house partnership" does not make it clear that the appointment is at Patford house surgery and not Beversbrook, part of the partnership. Do not reply on the appointment reminder alone to inform patients that you have changed the location. Take responsibility for your mistake and stop blaming patients. It is unfair to record such incidents as patient non attendance when they should be recorded as the surgery's mistake.