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Beversbrook Medical Centre
2022-11-08
Person
3
5
0
8th November 2022
Patford House Surgery still needs more attention.
The receptionist lacks any kind of positive welcome. I don’t mind a blank face and few words but the elderly who come in surely deserve a bit of kindness and a smile. Some considerations to age and hearing ability would help.
The surgery still looks run down. The information boards are better now and look useful.
Suggested improvements
Some customer service training for receptionist. Coat of paint to the walls.
15th November 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review. We are really sorry to hear that you have felt our receptionists are not very welcoming - kindness and a smile should be a top priority and we will of course re-iterate that to the staff. The Surgery is certainly ageing and needs some work doing - we are hoping that plans for a bright new Surgery in Calne move on at haste, but it is taking time. We are really pleased to hear you feel the Noticeboards look better and are proving to be useful. All of your comments are welcomed. Best wishes - Julie Taylor