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Written by a patient
11th October 2019


The treatment by the medical professionals at this surgery is excellent and I have received great care. The practice is hugely let down by its administration system. After reaching a receptionist to make an appointment I have then been referred to Doctor Link which is a waste of time as every time I have used it I have been told to call the doctors surgery!

12th October 2019
Response from Beversbrook Medical Centre

Hello there, thanks for your feedback. I am pleased to hear that you have recieved great care. I am sorry that you feel that using Doctorlink has been a waste of time when you have used it. I am pleased that it has signposted you back to the GP Receptionists. This is appropriate if your symptoms cannot be self-managed or are not serious enough for you to visit your local hospital. The Summary of Assessed needs which we will have recieved as a result of you detailing your symptoms via Doctorlink is invaluable for our team to ensure you are booked with the most appropriate clinician to suit your clinical needs. This means that we can provide all our patients quick and easy access to medical care with our variety of health care professionals. Thank you in anticipation of your future cooperation in completing Doctorlink, which you can use 24/7 without the need to contact your GP Surgery in the first instance. You may also wish to use your Systm Online account, which provides you with a live version of our routine available appointments and you can also message the team or your own GP as well as order repeat medication from your phone, tablet or computer. If you would like us to help you to get started on Systm Online please give us a call on 01249 821831 and we would be more than happy to assist. In the meantime, I would welcome a face to face discussion regarding your concerns and the opportunity to learn from your experience for the future benefit of our patients and I hope, if you are in agreement, we can arrange this at your earliest convenience. If this is of interest to you I wonder if you would be so kind as to contact me at emmybutcher@nhs.net. Kindest regards - Emmy Butcher - Managing Partner.

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