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Written by a patient
2nd July 2020

Paxford House merger was such a good thing, although Beversbrook administration need to catch up otherwise all the good work goes to waste. Mergers only work when strong teamwork is in place and you all sing from the same hymn sheet. To be a good practice you all need to use the same work practice!

19th July 2020
Response from Beversbrook Medical Centre

Thanks so much for your feedback, it's really helpful. Since merging as Patford House Partnership we have been working hard to pull together as one team. This has been for the benefit of all of our patients and it is so lovely to hear your support for the efforts we are making. Admittedly, there are still some areas which we are aware need attention, this has been further impacted upon by the closure of Patford House Surgery whilst we are coping with the Pandemic situation. However, the close working that this has brought about through bringing the teams from each Surgery into the same building has been tremendous and with feedback such as yours with suggestions for improvement, we hope to be able to make further inroads towards our goal. I would love the opportunity to speak to you further about your experience so we can learn more about where we have gaps in our service and would welcome an e-mail from you at emmybutcher@nhs.net if you feel this is something you would like to contribute to. I absolutely agree - team work is key to being able to provide the best service to our patients as possible and hope to hear from you so you can help us with this endeavour. In the meantime, thanks again for leaving a review and I hope we can improve your experience going forward. Kindest regards, Emmy Butcher, Managing Partner

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Involvement
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Cleanliness
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Staff
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